Lela Aniashvili
San Jose,CA
Overview
10
10
years of professional experience
Work History
Sales Associate
Bloomingdale's
04.2022 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Bank Teller
TBC Bank, Georgia
04.2014 - 05.2017
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Prepared regular reports on transaction data for management review, assisting in the identification of potential areas for improvement.
- Processed customer transactions promptly, minimizing wait times.
- Turned in excess cash to maintain drawer security.
- Generated monthly reports on customer activity and customer feedback.
Education
Under Graduate - Learning English As A Second Language (ESL)
West Valley College
Saratoga, CA05.2020
Bachelor of Arts - Social Sciences in Psychology
Ilia State University
Tbilisi, Country Of Georgia07.2013
Skills
- Inventory Control
- Upselling
- Sales Development
- Order Processing
- Client Account Management
- Multi-Tasking Strength
- Cash Handling Accuracy
- Strategic Planning
Timeline
Sales Associate
Bloomingdale's
04.2022 - Current
Bank Teller
TBC Bank, Georgia
04.2014 - 05.2017
Under Graduate - Learning English As A Second Language (ESL)
West Valley College
Bachelor of Arts - Social Sciences in Psychology
Ilia State University