Lela A. Porter
North Las,USA
Overview
27
27
years of professional experience
Work History
Instructional Aid
CLARK COUNTY SCHOOL DISTRICT – SUNRISE MTN. HIGH SCHOOL
LAS VEGAS, NV
01.2025 - 01.2026
- The Aide will work under the direct supervision of the principal to provide support as needed on the campus.
- Assists in duties such as making copies, delivering materials, and other projects, as needed.
- Assists with the supervision of students during emergency drills, assemblies, play periods, lunch periods and field trips.
- Assist in the drop-off and pick-up of children through Driveline, possibly during inclement weather. How Driveline Operates at LTS (video)
- Maintains the same high level of ethical behavior and confidentiality of information about students as is expected of fully licensed teachers. How Driveline Works at LTS.
- Alerts the regular teacher to any problem or special information about an individual student.
- May assist staff and students in use of educational computer programs.
- Performs other related duties as required by the supervisor which do not require any professional skills.
- May periodically work with individual students or small groups of students to reinforce learning of material or skills initially introduced by the teacher.
Instructional Aide
CLARK COUNTY SCHOOL DISTRICT – FITZGERALD ELEMENTARY SCHOOL
LAS VEGAS, NV
01.2024 - 01.2025
- Assisting Teachers: Instructional aides help teachers prepare instructional materials, set up classroom activities, and implement lesson plans. They may also assist in grading assignments and providing feedback to students.
- Supporting Students: They provide one-on-one or small group instruction to students who need additional help, reinforcing key concepts and assisting with homework.
- Classroom Management: Instructional aides play a role in maintaining a safe and orderly classroom environment. This includes monitoring student behavior, enforcing classroom rules, and helping to manage any disciplinary issues that arise.
- Supervised students during non instructional times, such as recess, lunch, and during transitions between classes, ensuring student safety and engagement.
- Served as a liaison between teachers, students, and parents, providing updates on student progress and addressing any concerns that may arise.
- Skills and Qualifications
- Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with students, teachers, and parents.
- Patience and Organization: Instructional aides must be patient and organized, able to manage multiple tasks and support diverse student needs
Paraprofessional
FREEDOM CLASSICAL ACADEMY
LAS VEGAS, NV
01.2023 - 01.2024
- Worked with individual students or small groups to reinforce learning of material or skills initially introduced by the general education and/ or special education teacher.
- Supported students in the general education and pull-out/push ins.
- Assisted in collection of data related to student performance in academic, behavioral, and social-emotional domains.
- Assisted the teacher in devising special strategies for reinforcing material or skills based on the understanding of individual students, their needs, interests, and abilities.
- Distributed and collected work, papers, and other materials for instruction.
- Assisted with the supervision of students during emergency drills, assemblies, play periods, lunch periods, and field trips.
- Assisted in maintaining high level of ethical behavior and confidentiality of information about students as is expected of fully licensed and certified teachers.
- Alerts the general education and/ or special education teacher to any problem or special information about an individual student.
- Assisted staff and students in using educational computer programs and additional forms of technology.
- Assisted teachers in maintaining accurate records required by federal, state, and District policies.
- Assisted in organizing learning environment; prepares and sets up instructional materials and equipment for classroom activities; maintains instructional material and equipment.
Clinic Coordinator
CLARK COUNTY URBAN LEAGUE WIC
LAS VEGAS, NV
01.2014 - 01.2018
- Supervises and manages the daily operations of the WIC program to ensure compliance with federal regulations and state policies and procedures including the issuing of food vouchers and coordination of a comprehensive nutrition program.
- Oversees the screening of potential program participants for eligibility according to federal guidelines.
- Directs the management of clinic caseload in accordance with the WIC program's monthly caseload management plan.
- Provides guidance, resources, assistance, and supervision necessary for program staff to carry out their responsibilities. Trains, supervises, and evaluates staff.
- Develops goals, objectives, and long-term strategic plans to grow and strengthen the program.
- Collects data and evaluate the effectiveness of the nutrition program along with researching new methods for program development.
- Ensures to follow up on inquiries and requests relating to program information and participant eligibility for those with high-risk health care problems and nutritional needs.
- Prepares and oversees program budget and ensure expenditures fall within budgetary limits.
- Maintains fiscal and program records, and prepare various reports as required.
- Manages the conducting of hearings for local recipients threatened with termination or discontinuation with the WIC program.
- Perform other duties as assigned.
- Essential Skills:
- Ability to organize and coordinate nutritional programs to increase community awareness and build long-term working relationships with current and potential community partners to grow program participation.
- Strong supervisory and leadership skills with the ability to develop effective work plans to delegate assignments while providing guidance on difficult issues.
- Highly detail-oriented with strong written and verbal communication
- Excellent organizational, record keeping, time management, and multi-tasking skills including the ability to set priorities and be flexible to last-minute changes.
- Strong fiscal operations and budget management skills
- Knowledge of cultural, social, and economic problems of low-income families as they relate to public health nutrition.
- Exceptional interpersonal skills with the ability to work collaboratively and foster positive and professional relationships with direct reports, supervisor, clients, and community/government agencies.
- Ability to exercise independent judgment and discretion regarding confidential matters.
Intake Specialist
CLARK COUNTY URBAN LEAGUE WIC
LAS VEGAS, NV
01.2009 - 01.2014
- Client Processing
- Answering Phone (Multiple lines)
- Calculating Client Income
- Collecting Immunizations
- Creating/Terminating Client Files
- Customer Service
- Client Confidentiality
- Duties: Prepares files and records for processing, prepare deficiency lists, perform basic data entry and information retrieval, file records, copy records and reports, sort and distribute mail and greet and assist visitors and callers.
- Applying customer service techniques; maintaining accurate office files; skill in typing correspondence, reports, forms and other documents; entering numerical and related information into a computer system with speed and accuracy; using office equipment such as phones, copiers and facsimiles; communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.
- Work Related Classes/Certifications Taken @ Clark County Urban League WIC:
- Maternal, Infant, & Early Child Nutrition
- Woman, Infant & children (WIC) Competent Professional Authority (CPA) Training Program
- University of Alaska Anchorage WIC CPA Training Program
- Certified State Of Nevada Office Laboratory Assistant
Quality Analyst
HSBC
LAS VEGAS, NV
01.2006 - 01.2008
- Audit External and Internal Vendors
- Audit Manual Letters
- Department Witness SME (Subject Matter Expert)
- Audit External and Internal Applications
- Monitor Sessions
- Duties: Audit the vendors that the company works with in regards to Credit Cards and applications. This is to make sure that our vendors are in compliance with our department criteria and our policy and procedures. It is to make sure that everything that is on an application is what is actually put into our systems. When auditing letters it is to make sure that we are sending the correct letter the customer has requested or that needs to be sent to the cardholder in regards to their account as well as make sure that the address and spelling of names are correct. As for being a SME (Subject Matter Expert) for Witness, is was basically to ensure that all representatives were recording for monitoring purposes and to make sure that the monitoring procedures were line with department criteria.
- Work Related Classes Taken @ HSBC:
- Basic Principles for Collaborative Workplace
- Positive Workplace Environment
- Proactive Listening
- Managing Your Priorities
- TDF
- More TDF: The Rest of the Story
- Bringing out the Best in Others
- Leadership for Result - Giving Recognition
- Performance Management
- Leadership for Results-Giving and Receiving Constructive Feedback
- Personal Strategies for Navigating Change
- Making the Right Choice
- Time Management
- Leveraging and Developing Our Diverse Talents
- Supervisor Success-Excellence in Supervision-Skills Workshop
- Coaching to Empower Others (Band N ONLY)
T.A.P. - Training Assistant
HSBC
LAS VEGAS, NV
01.2005 - 01.2006
- Hands on with New Hires
- Training New Hires for Customer Care
- Up - Training Customer Care Reps on New Enhancements, Modules, etc.
- Basic Fundamentals for Customer Care
- Duties: This would consist of training New Hires in Customer Care and preparing them for the sales floor. Also, teaching them the basic fundamental that they would need to navigate through particular systems and screens. Also, made sure that had all the computer access that they needed. I also did quarterly release training for existing Care reps. While in this position, I was also crossed trained in various areas to help support Human Resources, which consisted of providing administrative support as needed for typing, copying, and filing relevant employee records appropriately. Not to mention being able to answer general questions regarding employee benefits and compensation programs.
- Quality - Customer Care
- Duties: Consisted of doing side by side monitoring with representatives to make sure that they were providing cardholders with accurate information and following policy and procedures. I sent out notes with updates on any updated policy and procedures. Along with that, I also developed and delivered team huddle topics, did Quality audits, reports, and analysis.
- Operations Analyst - Customer Care
- Duties: This included keying exceptions, monitoring the RTA, approving or declining TOP days. I also included providing reports to other sites in regards to ASA, Overtime, etc.
Development Assistant
HSBC
LAS VEGAS, NV
01.2003 - 01.2005
- One - One Up - Training and Coaching
- Monitoring Calls
- Clerical Duties
- Duties: Assisted with administrative duties, such as certificates for OJT Classes, class debriefings, managing employees in a classroom setting, being responsible for providing positive feedback and coaching. I created a presentation called “STARZ in the Making”. This presentation was basically to prepare other representatives with the knowledge and skills that they would need in order to become an effective Development Assistant.
High Sales Team - Customer Care
LEGACY HOUSEHOLD CREDIT SERVICES
LAS VEGAS, NV
01.2000 - 01.2003
- Did Balance Transfers
- Sold Enhancement Services
- Did Up - Training for Representatives
- Duties: Abided by company’s policy and procedures. I did balance transfers and made sure that all information was covered when talking with the customers in regards to fee, limit and annual percentage rate. I sold enhancement services to qualified customers such as Credit Keeper, Privacy Plus, etc. In regards to the enhancement sells, I became a Subject Matter Expert (SME). A SME is one who basically knows the ins and outs about particular subjects, therefore customers and representatives would be sent to me for further explanations.
Account Manager
LEGACY HOUSEHOLD CREDIT SERVICES
LAS VEGAS, NV
01.1999 - 01.2000
- Educated cardholders in regards to APR, Balance Transfers, etc.
- Handled Credit Line Increases
- Worked Stretched Line Account
- Duties: Consisted of compliances with Legacy Household Department criteria. Maintained and ran daily and monthly statistics for managers, Switched representatives to perspective queues. I implemented CRSI, which is still being utilized in Customer Care. I advised customer or their annual percentage rates for their cards, purchases and balance transfers.
Education
High School Diploma -
Skills
- Student needs support
- Collaborative learning
- Group and individual instruction
- [Area of study] instruction
Timeline
Instructional Aid
CLARK COUNTY SCHOOL DISTRICT – SUNRISE MTN. HIGH SCHOOL
01.2025 - 01.2026
Instructional Aide
CLARK COUNTY SCHOOL DISTRICT – FITZGERALD ELEMENTARY SCHOOL
01.2024 - 01.2025
Paraprofessional
FREEDOM CLASSICAL ACADEMY
01.2023 - 01.2024
Clinic Coordinator
CLARK COUNTY URBAN LEAGUE WIC
01.2014 - 01.2018
Intake Specialist
CLARK COUNTY URBAN LEAGUE WIC
01.2009 - 01.2014
Quality Analyst
HSBC
01.2006 - 01.2008
T.A.P. - Training Assistant
HSBC
01.2005 - 01.2006
Development Assistant
HSBC
01.2003 - 01.2005
High Sales Team - Customer Care
LEGACY HOUSEHOLD CREDIT SERVICES
01.2000 - 01.2003
Account Manager
LEGACY HOUSEHOLD CREDIT SERVICES
01.1999 - 01.2000