Lela Farrior

Greeted visitors and guests upon arrival, offered assistance and answered questions to build rapport and retention on both the restaurant and hotel sides

Liaise with housekeeping staff to verify service and maintenance of hotel standards

Ensured proper hospitality was shown in fast paced restaurant environment while maintaining accuracy and speed of service

Coordinated POS system and reservation systems to place orders, manage bills, and handle complimentary items

Addressed daily management issues and assisted in other departments of hotel as needed

Hired, trained, and advocated for food and beverage team to ensure productivity and staff satisfaction

Responsible for all non-dinner food and beverage items for sale in hotel

Regularly completed inventory for entire food and beverage department

Experienced in money handling, POS systems, and online/delivery coordination

Ensured quality products were consistently delivered to the specification of each guest

Trained new employees in groups and in one-on-one scenarios

Customized training strategies based on individual barista knowledge, experience, and strengths

Served as trainer for every front of house position

Utilized communication practices with kitchen staff to deliver customer meals in timely manner

Set positive tone for entire dining experience as first point of contact for incoming guests

Maintained clean and organized dining areas to uphold restaurant hygiene standards

Resolved customer complaints promptly and professionally to maintain positive reputation

Assisted in locating merchandise at customers' request during remodel

Interacted with customers to maintain future guest retention and satisfaction each visit

Resolve guest/employee complaints to maintain overall satisfaction

Responsible for compiling inventory and supply/product ordering

Promote clear communication with team members and guests

Conduct all roasting of coffee and training of employees

Process and ship all online bulk orders nationwide