Lela Glover
Artys Ice Cream and Grill
Iowa City,IA
4
years of professional experience
Driven worker with exceptional communication skills, adaptability and enhancing team collaboration. Committed to delivering outstanding customer service and maintaining operational standards to create positive experiences.
Work History
Server/Cashier/Crew Member
3 Years 9 Months- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed order taking and processing, ensuring accuracy and efficiency during peak hours.
- Collaborated with kitchen staff to deliver timely meals while maintaining food safety standards.
- Trained new servers on menu details, service protocols, and customer engagement techniques.
- Maintained cleanliness and organization of dining area, adhering to health regulations consistently.
- Assisted management in inventory tracking and supply ordering to optimize operational efficiency.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Education
Bachelor of Arts - Elementary Education
High School Diploma
Skills
Strong work ethic
Exceptional communication
Works well with others
Guest engagement
Written and oral communication
Reading and teaching
Timeline
Server/Cashier/Crew Member
Artys Ice Cream and Grill
10.2021 - 07.2025Read More
University of Iowa
Bachelor of Arts from Elementary Education
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Wilton Jr./Sr High School
High School Diploma
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