I have worked with troubled individuals my whole life. I love helping them get back on their feet and going down the straight path. I was raised in a home where my mother adopted multiple troubled children. This made me want to help others that are troubled. This position is something I have wanted to do my whole life. I have supervised people in many capacities. This job will be very rewarding o me as well as those I will be helping
Hi, I’m
Lela Kyle
Office Manager
Independence,MO
Summary
Overview
23
years of professional experience
2
years of post-secondary education
Work History
JOHNSON & SONS MONUMENT COIndependence, MO
Office Manager
02.2022 - Current
Job overview
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Created, maintained and updated filing systems for paper and electronic documents.
- Delivered performance reviews, recommending additional training or advancements.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Acumen Fiscal AgencyIndependence, MO
Behavioral Health Care Manager
01.2021 - Current
Job overview
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Encouraged patients to discuss experiences in group and individual settings.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Observed and monitored client behavior and responses to treatment.
- Stayed current on mental health research to follow new developments and research in mental health field.
- Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
McDonald'sKansas City, MO
Assistant Manager
07.2000 - 02.2006
Job overview
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
METROPLITAIN ADVANCED TECHNICAL HIGH SCHOOLKansas City, MO
High School Diploma
09.1992 - 05.1994
University Overview
METROLPOLITAIN COMMUNITY COLLEGEKansas City, MO
No Degree from Social Work
05.2001
University Overview
Skills
Excellent multi-tasking ability
Timeline
Office Manager
JOHNSON & SONS MONUMENT CO
02.2022 - Current
Behavioral Health Care Manager
Acumen Fiscal Agency
01.2021 - Current
METROLPOLITAIN COMMUNITY COLLEGE
No Degree from Social Work
05.2001
Assistant Manager
McDonald's
07.2000 - 02.2006
METROPLITAIN ADVANCED TECHNICAL HIGH SCHOOL
High School Diploma
09.1992 - 05.1994
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