Summary
Overview
Work History
Education
Skills
Washington Public Notary
Timeline
Generic

Lela Olsen

Customer Relations
Seattle,WA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2025
2025
years of professional experience
1
1
year of post-secondary education

Work History

Office Manager, Operations Supervisor

Guardian Towing
Seattle, Washington
01.2020 - 10.2024
  • Developed and implemented strategies to maximize customer satisfaction.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Completed bi-weekly payroll for 6 employees.

Office Administrator, Operations Supervisor

Platinum Towing
Seattle, Washington
2 2016 - 12.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Reconciled account files and produced monthly reports.
  • Supported onboarding process for new hires, facilitating smooth transition into team.
  • Directed dispatching, routing, and tracking of 10 fleet vehicles.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Analyzed dispatch data to identify trends and areas for improvement, leading to strategic operational adjustments.
  • Assisted in development of training manual for dispatch processes, enhancing onboarding experience for new hires.
  • Monitored real-time fleet movements to adjust dispatch plans as needed, ensuring optimal service levels.
  • Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
  • Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
  • Assisted in the development of policies and procedures for dispatch operations, contributing to a safer and more efficient workplace.
  • Performed wide-ranging administrative, financial and service-related functions.

Education

Certificate of Completion - Business Science And Computer Applications

Business Computer Training Institute
Seattle, WA
10.1995 - 06.1996

Skills

Administrative Support

Billing

Computer Skills

Customer Relations

Customer Service

Data Entry

Multitasking

Office Management

Operations Management

Organizational Skills

Positive Attitude

Problem-Solving

Washington Public Notary

Licensed and Bonded

Timeline

Office Manager, Operations Supervisor

Guardian Towing
01.2020 - 10.2024

Certificate of Completion - Business Science And Computer Applications

Business Computer Training Institute
10.1995 - 06.1996

Office Administrator, Operations Supervisor

Platinum Towing
2 2016 - 12.2019

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Lela OlsenCustomer Relations