Jelena Rainovic
ESS
Niles,IL
5
years of professional experience
Work History
Substitute Teacher
7 Months- Reinforced instruction and maintained a structured, positive learning environment by supervising diverse groups of 20–30 students across grades K–12. [1, 2]
- Designed and implemented engaging lesson plans in lieu of teacher absence, ensuring an encouraging and cohesive learning environment
- Adapted teaching methodologies to successfully support 504 and IEP plans, boosting student participation.
- Employed proactive classroom management and conflict resolution strategies to minimize disruptions, maintaining a productive classroom atmosphere
Beauty Advisor
5 Months- Delivered professional customer service via personalized beauty consultations, leading with empathy in order to recommend tailored skincare, fragrance, and cosmetic products from high-quality brands based on unique client concerns
- Cultivated strong client relationship through showcasing new brand launches and promotional sales events, and consistently maintained a membership sign-up rate of 80% or higher for the store’s loyalty program
- Boosted customers’ confidence and trust through hands-on application of cosmetics, skincare and fragrance products, ranging from precise shade matching to personal style alignment
- Managed back-of-house replenishment, restocked inventory, and maintained clean, hygienic and organized merchandise presentation that adhered to high corporate standards
Outbound Employee
8 Months- Completed 500+ customer fulfillment orders throughout tenure at Morton Grove location, which involved utilizing technology to accurately locate and retrieve merchandise from shelves.
- Expedited fulfillment orders by adhering to production standards, achieving pick rate of 70-100 items per hour and consistently finishing ahead of delivery deadlines.
- Ensured inventory accuracy and upheld quality control by reporting discrepancies and verifying that picked items were undamaged and met quality standards.
- Demonstrated physical stamina by performing strenuous activity through multi-hour shifts which involved standing, walking, bending, and pushing loaded utility carts that handled inventory weighing up to 50lbs.
- Provided positive customer experiences during curbside pickups, fostering courteous interactions and enhancing customer satisfaction.
Grocery Clerk
1 Year 5 Months- Packaged groceries efficiently while multitasking, ensuring neat arrangement and damage prevention for customer satisfaction.
- Operated cash register by scanning and charging for groceries, applying discounts, and processing credit and cash transactions accurately.
- Maintained visual presentation by cleaning front end, replenishing inventory, and removing damaged items to enhance store appeal.
- Maintained Market Basket's visual presentation by cleaning the front end of the store, replenishing and reorganizing inventory, and removing damaged items from the shelves.
Education
High School Diploma
Bachelor of Science - Computer Science
Skills
Adaptability & Flexibility
Critical Thinking
Problem Solving
Effective Communication
Creativity
AI and Automation Literacy
Data Analysis
Operating Systems (Windows
Linux
and MacOS)
Front- and back-end Programming
MS Office
Adobe Creative Suite
Penetration Testing
Timeline
Substitute Teacher
ESS
01.2026 - CurrentRead More
Beauty Advisor
Sephora at Kohls
01.2026 - 06.2026Read More
Outbound Employee
Amazon Fresh
03.2025 - 11.2025Read More
Grocery Clerk
Demoulas Market Basket
03.2021 - 08.2022Read More
DePaul University
Bachelor of Science from Computer Science
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Westford Academy
High School Diploma
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