Leland Harris
Mounds View,MN
Summary
Experienced with client account management and issue resolution. Utilizes effective communication and problem-solving skills to maintain client satisfaction. Track record of building strong client relationships and ensuring seamless service delivery.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Womens College Basketball Coach
Saint Cloud Technical College
09.2022 - Current
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Enhanced player skills through personalized coaching and feedback.
- Promoted good sportsmanship with competing teams on- and off-field.
- Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
- Acted as positive role model for team participants and in community.
- Built strong, cohesive teams by fostering a positive and supportive environment.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
Account Service Representative
Allianz Life
09.2016 - Current
- Cultivated strong relationships across the company to maintain long-term business partnerships and high retention rates.
- Actively participated in team meetings to share best practices, discuss challenges, and contribute ideas for continuous improvement initiatives.
- Continuous self-improvement through attending relevant seminars, workshops, and webinars to stay current on industry changes and challenges.
- Streamlined internal processes for improved efficiency and increased productivity within the team.
- Provided customer service through prompt response times, clear communication, and effective problem-solving skills.
- Investigated and resolved customer inquiries and complaints quickly.
Area Supervisor
Papa Murphy's
01.2016 - 01.2021
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Planned sequence of operations and established schedule.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
Education
Associate of Arts - Business Management
St. Cloud Technical College
Saint Cloud, MN05-2015
Skills
- Client relationship building
- Cross-selling expertise
- Professionalism and etiquette
- Performance tracking
- Financial literacy
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Multitasking Abilities
- Computer skills
- Operating system expertise
Timeline
Womens College Basketball Coach
Saint Cloud Technical College
09.2022 - Current
Account Service Representative
Allianz Life
09.2016 - Current
Area Supervisor
Papa Murphy's
01.2016 - 01.2021
Associate of Arts - Business Management
St. Cloud Technical College
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