Leland Schumacher

• Completed inspections, estimations and damage reports.
• Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
• Pursued aged payments from customers and insurance providers.
• Directed 23-person team of repair and refinishing professionals.
• Directed [Number]-person team of repair and refinishing professionals.
• Kept strict safety practices in all areas of operations.
• Appraised wide range of vans, light trucks and passenger cars.
• Presented claims to insurance companies.
• Trained, managed and motivated employees to promote professional skill development.
• Motivated employees to share ideas and feedback.
• Recruited and hired individuals demonstrating passion, dedication and added value to team.
• Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
• Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
• Documented damage with photographs and detailed written descriptions.
• Inspected vehicles to evaluate necessary repairs and determine extent of damage.
• Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
• Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
• Supervised general repairs performed by new staff mechanics.

Collision center management of day to day operations over seeing collision repairs and customer service

• Maintained safety of all personnel through hands-on management
• Checked quality of all work to maintain customer satisfaction
• Worked with customers and insurance companies to obtain payments
• Inspected auto body damage and wrote up repair orders
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
• Scheduled employees for shifts, taking into account customer traffic and employee strengths
• Implemented innovative programs to increase employee loyalty and reduce turnover