Leland Shelden
Belfair,WA
Summary
I am a Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Check in Agent
Norwegian Cruise Line
Seattle, WA
04.2024 - Current
- Issued boarding passes to passengers after confirming their identity and verifying their seat assignments.
- Provided wheelchair service for disabled passengers when needed.
- Maintained accurate records of passenger check-ins and departures.
- Performed ticket sales duties as needed during peak times.
- Adhered to safety protocols while assisting passengers with mobility needs.
- Assisted with unloading bags from conveyor belts onto carts or into vehicles as required.
- Ensured that all necessary paperwork was collected before allowing passengers to board Boat.
Trainee
Taco Bell
Bremerton, WA
08.2023 - 11.2024
- Greeted guests in a friendly and welcoming manner.
- Informed customers of daily specials and menu changes.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Prepared food orders accurately, efficiently, and quickly.
- Took accurate drink orders from customers at the counter or drive-thru window.
- Confirmed accuracy of orders before delivering them to customers.
- Organized takeout orders for pick up or delivery services.
- Maintained a professional appearance including uniform adherence.
Education
GED -
Olympic College
Bremerton, WASkills
- Professional Appearance
- Passenger Assistance
- Stress Tolerance
- Reservation procedures
- Basic computer skills
- Check-in procedures
- Pass
- Safe Food Handling
- Food assembly
- Food Storage
- Customer Service
- Strong Work Ethic
- Heavy Lifting Capacity
- Problem-Solving
- Working with Diverse People
Timeline
Check in Agent
Norwegian Cruise Line
04.2024 - Current
Trainee
Taco Bell
08.2023 - 11.2024
GED -
Olympic College