Summary
Overview
Work History
Education
Skills
Accomplishments
Qualifications
Timeline
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Leland Tillman

Charlotte,NC

Summary

Results-driven Professional Representative with extensive experience in customer relations and sales. Proven ability to collaborate effectively within teams and adapt to evolving business needs. Strong communication and problem-solving skills, focused on achieving impactful outcomes and fostering lasting professional relationships. Detail-oriented with a proactive approach, seeking to leverage expertise in customer service and sales for organizational success.

Overview

9
9
years of professional experience

Work History

Supplier Growth Representative/Account Manager

AvidXchange
07.2024 - Current
  • Responsible for calling suppliers that work with our buyers, to get them from receiving check payments to going on an electronic payment option.
  • Must overcome obstacles like fees that might apply to going to an electronic payment option.
  • Are expected to do 60-80 dials a day with at least an hour and a half of talk time.
  • Average 3 sales a day, and expected to hit monthly budget goal.
  • Must maintain at least 40% of previous month electronic payments for suppliers that get enrolled.
  • Must also average an 80% or higher for Quality Assurance as we get 8 calls a month graded.

Achievements

  • I have consistently hit my numbers of 9 Million Spend Revenue each month.
  • One of the top representatives on my team and even being a top representative for my department.
  • I have even won numerous contest, and awards throughout the year.

Delivery Driver

Amazon
01.2022 - 07.2024
  • Responsibility to load my van with my carts for the day.
  • Worked 10 hour shifts 4 days a week.
  • An average of 170 stops, and 300 packages a day.
  • Work must have been completed within the 10 hour work window.
  • Required to inspect vans before and after our work shift.

Achievements

  • I was consistently a top driver for my team of 120 drivers.
  • I was always on the "Top 7 Driver's List" for the week based on my performance, safety score, and customer satisfaction.
  • I received numerous badges, awards, and bonuses for my performance.
  • I also had trained numerous new drivers so that they could succeed at the position.

Spectrum Business Outbound Telesales

Spectrum
02.2019 - 01.2022
  • Call and upgrading accounts to add a line of service or services to make sure customers have all our services that we offer to their business.
  • Prospect and hunt for new acquisitions to get on our platform.
  • Call businesses that used to have our service and cancelled at one point and convince them to sign back up.
  • Daily requirements were to do 80 dials and 80 minutes of talk time a day.
  • Sales requirement was 30 sales keyed and at least 15 connected a month.

Achievements

  • I hit my quota which was the target amount of sales every 3 months out of the year.
  • My completion rate was 82% for sales connected.
  • I also finished ranked in the top 40 out of 300 representatives in sales connected for each year, in the Charlotte area.
  • I have also won awards for best attendance on my team and best dressed professionally which are things I hold very highly within any job I am working.

Sales Manager/Stores Operation Coach

Mattress Firm
07.2017 - 02.2019
  • As a Stores Operation Coach I was responsible for making sure the 13 stores in my District were keeping up with current sales, and the setup of the company.
  • Making sure stores were on top of monthly inventories.
  • Make sure stores were set up for each new sales campaign that came out.
  • Make sure stores were 100% clean and presentable to not only customers, but for Corporate and District Manager visits.
  • I was also responsible for informing the team on conference calls about new sales or changes in policies or store setups.
  • As a Sales Manager at my own store I was responsible for daily store activities including straightening up the showroom and accessories to look organized and presentable to customers.
  • Responsible for keeping sales up with my store's period budget, and hitting my required store margin for each pay period.
  • I was required to give customers my utmost respect and attention and push my store's Google Reviews every chance I got.

Achievements

  • I won 3 awards for best Power Base percentage in my district. Including best percentage for the year.
  • 1 award for best return percentage for a sales period which was 0%.
  • Was in the Top 10 for percentage to budget for the District which consisted of 150 Representatives.

Full Time Sales Representative

BlueGreen Vacations
11.2016 - 06.2017
  • I was selling vacation packages face to face in store.
  • Sometimes over the phone if needed.
  • Was expected to get 4 sales a week, and hand out at least 10 lead slips a day to build a report with customers to sell to them that day.
  • Excell at talking about BlueGreen's beautiful resorts.

Achievements

  • I had consistent top performance days in sales and lead slips.
  • I had a record day of 32 lead slips filled out in one day.
  • I even finished my last week there with the most sales for the team.

Education

High School Diploma -

Nottingham High School
Syracuse, NY
06.2008

Skills

  • Microsoft Word
  • Sales expertise
  • Excel
  • Outlook
  • Salesforce
  • Workday
  • Filing
  • Deposits
  • Cash register reconciliation
  • Inventory
  • Account Maintenance on business accounts
  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency
  • Client relationship building
  • Lead prospecting
  • Product expertise
  • Up-selling strategies
  • Call center experience
  • Problem-solving skills

Accomplishments

  • Over 20 years experience in Customer Service
  • Over 7 years experience in Sales including in person, and over the phones Outbound and Inbound.
  • Over 1 year experience as a Store Manager
  • Over 3 years experience working in a Call Center

Qualifications

Dedicated, insightful and responsive person with a proven track record. Creative problem solver, who excels under pressure. Bright, confident and profit-oriented team player that possesses many communication skills. Recognized for excellence by obtaining employment promotions while consistently achieving company and customer service objectives. Accustomed to fast paced, fulfilling priorities and meeting deadlines. Proven track record of stepping up and being a solid reliable foundation for managers to rely on when they are not around, maintaining a great productive and professional working environment. Over 20 years of customer service experience in person and on the phone. Over 7 years of sales experience in person and over the phone. I also have over 1 year experience being a sales manager and supervising employees at multiple locations. Over 1 year of experience in warehouse work. Over 3 years of experience in delivery services.

Timeline

Supplier Growth Representative/Account Manager

AvidXchange
07.2024 - Current

Delivery Driver

Amazon
01.2022 - 07.2024

Spectrum Business Outbound Telesales

Spectrum
02.2019 - 01.2022

Sales Manager/Stores Operation Coach

Mattress Firm
07.2017 - 02.2019

Full Time Sales Representative

BlueGreen Vacations
11.2016 - 06.2017

High School Diploma -

Nottingham High School
Leland Tillman