Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Michael Worthen

Bartender
Kihei,Hawaii

Summary

I have been employee of the month many times over the years, leading to win employee of the year one time in which lead me to start managing, I have developed excellent people skills and am very guest driven, I have had one of my drinks written up in the NY and LA Times. Capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in establishments. Dependable and driven bartender with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. You cant go wrong with having me on your staff and as a part of your team and a part of your family

Hospitality professional with robust background in managing bar operations and crafting unique beverage experiences. Known for fostering collaborative work environment and consistently meeting customer expectations. Expertise in mixology and inventory management, coupled with reliable and adaptable nature.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Senior Bartender

Hula Grill Kaanapali
06.1997 - Current
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Polished glassware, bused table and removed debris to keep customer areas fresh and clean.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Generated higher ticket averages by training [Number] employees on suggestive up-selling techniques.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.

Beverage Manager

Hula Grill Kaanapali
05.1999 - 09.2008
  • Orchestrated positive customer experiences at all stages by overseeing every area of [Type] operations.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Used [Software] to record ordering data and created organization and room storage system.
  • Managed all day-to-day operations within budgeted guidelines.
  • Maintained highest standards for beverage quality and service.
  • Designed beverage menus.
  • Purchased beverage stock and handled all inventory needs.
  • Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage.
  • Oversaw overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol program.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Complied with health and safety regulations.
  • Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
  • Resolved customer complaints involving food or beverage quality and service.

Relief Manager

Hula Grill Kaanapali
01.1999 - 03.2000
  • Provided constructive feedback to workers, which improved morale and boosted efficiency.
  • Verified customers received outstanding service by employing [Skill] and [Skill].
  • Identified conflicts among employees and used [Skill] and interpersonal communication to find effective solutions.
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Decreased head-count from [Number] to [Number] while driving productivity by [Number]%.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Conducted forecasting to determine possible changes and issues for supply chain business.
  • Greeted and welcomed new members, establishing and updating memberships to [Company] [Type] programs.
  • Defined clear targets and objectives and communicated to other team members.
  • Performed routine risk evaluations and sourced necessary inspections.

Main Bartender

Chico's Cantina
10.1998 - 04.1997
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Bar Porter

Hyatt Regency Maui
09.1985 - 05.1988
  • Assisted cashiers with processing customer payments and documenting orders.
  • Restocked ice, condiments and snacks.
  • Poured and prepared mixed drinks for over [Number] customers daily and created new libations drawing in clientele.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Checked ID cards and verified bar guests were of legal age.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Waited on up to [Number] customers at bar and at [Number]-table bar area.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained [Number]% compliance for inspections.
  • Delivered food to customers at bar and tables.
  • Handled $[Amount] cash on daily basis, which built trustworthiness and loyalty with owners.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Learned how to make wide variety of mixed drinks.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Replaced empty kegs and soda syrups.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.
  • Greeted customers and answered any questions.
  • Provided attentive service and proactively assessed guest needs.
  • Offered product samples, answered questions and helped customers find items.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted customers with carry-out service.

Guest Service Attendant

Hyatt Regency Maui
09.1984 - 07.1985
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Collaborated with [Type] and [Type] team members to handle guest requirements from check-in through check-out.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.

Education

Utah State University
Logan, UT

High School Diploma - undefined

Star Valley High School
Afton, Wyo
05.1983

Skills

  • Changing beer kegs
  • Preparing garnishes
  • Classic cocktails
  • Ordering bar supplies
  • Food running
  • Handling difficult customers
  • [Type] license
  • Cash register operation
  • Ordering procedures
  • Engaging personality
  • Inventory
  • Performance improvement
  • Liquor, beer and wine knowledge
  • Menu memorization
  • Responsible alcohol service
  • Hospitality service expertise
  • Basic math
  • Attending multiple customers
  • Aloha POS
  • Highly reliable
  • New hire training
  • Staff/Management
  • Creative mixology
  • Beverage preparation
  • Cleanliness standards
  • Bar equipment maintenance
  • Expert mixology
  • Menu development
  • Upselling strategies
  • Advanced cocktail knowledge
  • Drink pairing expertise
  • Alcohol safety compliance
  • Customer service
  • Customer service expertise

Accomplishments

  • Increased revenue by implementing unique promotions.
  • Won employee of the year, as well won employee of the month several times, and recived the aloha award several times.
  • Implemented procedures that reduced wasted stock
  • Resolved product issue through consumer testing.

Certification

  • I have complected and passed TIPS Training - and currently TIPS certified
  • I have a current liquor card good until 01/10/2028

Languages

English
Full Professional

Timeline

Beverage Manager

Hula Grill Kaanapali
05.1999 - 09.2008

Relief Manager

Hula Grill Kaanapali
01.1999 - 03.2000

Main Bartender

Chico's Cantina
10.1998 - 04.1997

Senior Bartender

Hula Grill Kaanapali
06.1997 - Current

Bar Porter

Hyatt Regency Maui
09.1985 - 05.1988

Guest Service Attendant

Hyatt Regency Maui
09.1984 - 07.1985

High School Diploma - undefined

Star Valley High School

Utah State University

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Michael WorthenBartender