Lelani Emmitte
Twin Peaks
Austin,TX
3
years of professional experience
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Work History
Hostess
2 Years 3 Months- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cashier
8 Months- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Radiation Therapy
Vocational School - Allied Health
Diploma
Skills
Sales
retail
and customer service skills
Time management and problem solving
Leadership skills
Table Setting Arrangements
Billing and Payment Processing
Timeline
Hostess
Twin Peaks
03.2021 - 06.2023Read More
Cashier
Marshalls
07.2020 - 03.2021Read More
Austin Community College
Bachelor of Science from Radiation Therapy
Read More
Phlebotomy Training Specialist
Vocational School from Allied Health
Read More
San Marcos High School
Diploma
Read More