Summary
Work History
Education
Skills
Timeline
Receptionist

LELANIA GOYER

Administrative
Oklahoma City,OK

Summary

Business professional with 30+ years of experience in the title and banking industries. Strong bookkeeping, organizational and time management abilities. Detail-oriented and thorough with excellent analytical and independent thinking skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills.

Work History

Escrow Officer/Escrow Trainer/Roving Closer

Old Republic Title Company
08.2004 - 09.2023
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Managed real estate closing process in compliance with applicable standards and legal requirements.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Examined purchase and sale agreement for potential items of concern and addressed immediately.
  • Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
  • Supervised escrow personnel and motivated to maintain customer service and performance standards.
  • Worked with central management to identify, plan, align, and address training needs.
  • Trained and mentored new personnel hired to fulfill various roles.

Loan Originator/Home Loan Consultant

GMAC Mortgage Corporation
04.2003 - 08.2004
  • Interviewed applicants to assess loan requirements before suggesting offers.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Prepared documents for customers, submitting and overseeing through each step of closing process.
  • Developed strong relationships with customers through high levels of customer service.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.

Mortgage Loan Originator

Superior Bank
08.2001 - 09.2002
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Explained different types of loans pertaining to client situations.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Worked with underwriters to fix application problems and resolve issues.


Assistant Vice President of Loans

American Bank & Trust Company
07.2000 - 08.2001
  • Negotiated loan terms to provide favorable outcomes for both customers and lender.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to loan policies and decisions.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.

Administrative Assistant

American Bank & Trust Company
02.1995 - 07.2000
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Attended board and committee meetings and took meeting minutes to create detailed records of various meetings and decisions.
  • Supported multiple loan officers with administrative assistance.
  • Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
  • Calculated, reviewed and corrected errors on interest, principal and closing costs.
  • Reviewed and validated details of loan applications and closing documentation.

Education

Banking And Financial Support Services

Oklahoma City Community College
Oklahoma City, OK

Certificate - Commercial Lending

Commercial Lending School, Oklahoma State University
Stillwater, OK
03.2000

Skills

  • Business Administration
  • Bookkeeping
  • Business Correspondence
  • Supervisory Management
  • Mentoring New Hires/Team Bonding
  • Customer Relations
  • Senior Leadership Support
  • Independent Judgment
  • Microsoft Office
  • Correspondence and Memos
  • Data Research and Compilation
  • Documentation

Timeline

Escrow Officer/Escrow Trainer/Roving Closer

Old Republic Title Company
08.2004 - 09.2023

Loan Originator/Home Loan Consultant

GMAC Mortgage Corporation
04.2003 - 08.2004

Mortgage Loan Originator

Superior Bank
08.2001 - 09.2002

Assistant Vice President of Loans

American Bank & Trust Company
07.2000 - 08.2001

Administrative Assistant

American Bank & Trust Company
02.1995 - 07.2000

Banking And Financial Support Services

Oklahoma City Community College

Certificate - Commercial Lending

Commercial Lending School, Oklahoma State University
LELANIA GOYERAdministrative