Summary
Overview
Work History
Education
Skills
Availability
Job Type
Work Schedule
Desired Locations
Timeline
Generic

Lelanie Nicole Caasi

Yigo,United States

Summary

Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.

Overview

17
17
years of professional experience

Work History

EVS Technician

Guam Regional Medical City
05.2025 - Current
  • Operated and maintained cleaning equipment to ensure optimal performance and sanitation standards.
  • Executed waste management procedures to uphold environmental compliance and facility cleanliness.
  • Implemented safety protocols, reducing incident rates and promoting a safe working environment.
  • Trained new staff on operational processes, enhancing team efficiency and knowledge retention.
  • Participated in continuous training programs to stay current with industry best practices and innovations in cleaning technologies.
  • Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
  • Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
  • Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
  • Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
  • Collaborated with other EVS technicians to ensure comprehensive cleaning coverage in all assigned areas.
  • Ensured proper handling and storage of chemicals, minimizing risks associated with hazardous material exposure.

Activities Assistant

Wellsprings Post-Acute Care Center
12.2022 - 08.2023
  • Collaborated with interdisciplinary teams to ensure holistic care for residents.
  • Maintained accurate records of participation and feedback to assess program effectiveness.
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Provided emotional support and companionship to improve quality of life for residents.

Specimen Processor II

Quest Diagnostics
10.2018 - 06.2022
  • Processed biological specimens following strict protocols to ensure quality and accuracy.
  • Improved workflow processes by implementing standardized operating procedures for specimen management.
  • Conducted quality control checks on processed samples, identifying discrepancies and implementing corrective actions.
  • Collaborated with cross-functional teams to streamline communication and enhance overall laboratory performance.
  • Followed safety protocols while handling hazardous materials.
  • Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
  • Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
  • Contributed to the accuracy of test results by promptly addressing any discrepancies or issues with specimen quality, identification, or documentation.
  • Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
  • Contributed to a positive workplace culture by consistently demonstrating professionalism, reliability, and adaptability under pressure.
  • Streamlined data entry processes for specimen tracking, significantly reducing turnaround times for test results.

Medical Assistant

Dr. Pradeep K. Singh, MD
05.2008 - 10.2018
  • Coordinated appointment schedules, optimizing patient flow and minimizing wait times.
  • Administered patient care by conducting vital sign assessments and preparing patients for examinations.
  • Developed and maintained accurate patient records within electronic health record (EHR) systems, ensuring confidentiality.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

No Degree - Vocational Nursing

Career Care Institute
Lancaster, CA
10-2023

Certification - Medical Assisting

Clarita Career College
Lancaster, CA

Skills

  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • EMR / EHR
  • Data entry
  • Specimens collection and processing
  • Medical office administration
  • Patient care coordination
  • Insurance verification
  • Professionalism and ethics
  • Adaptable

Availability

Open

Job Type

Permanent

Work Schedule

Full-time, Part-time

Desired Locations

All, Guam, United States

Timeline

EVS Technician

Guam Regional Medical City
05.2025 - Current

Activities Assistant

Wellsprings Post-Acute Care Center
12.2022 - 08.2023

Specimen Processor II

Quest Diagnostics
10.2018 - 06.2022

Medical Assistant

Dr. Pradeep K. Singh, MD
05.2008 - 10.2018

Certification - Medical Assisting

Clarita Career College

No Degree - Vocational Nursing

Career Care Institute

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