Lelanie Ramos
Summary
Adept at problem-solving and fluent in English and Spanish, I leveraged hospitality services and confidentiality to enhance customer satisfaction and streamline operations at Whataburger. My leadership in team settings and proficiency in appointment scheduling significantly improved productivity, showcasing a commitment to excellence and a knack for fostering professional relationships.
Overview
7
7
years of professional experience
Work History
Front Office Receptionist
Mountainviewregional
10.2023 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Manager
Whatabuger
01.2022 - 10.2023
- Managed daily operations, including scheduling, inventory management, and customer service.
- Developed and implemented strategies to improve productivity and streamline processes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained high standards of quality control to ensure customer satisfaction.
Internship Student
Dona Ana County Utilities Department
06.2021 - 07.2021
- Sorted, organized, and maintained files.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
Sales Representative
Thomas L Cardella & Associates
02.2021 - 05.2021
- Contributed to event marketing, sales and brand promotion.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Stayed current on company offerings and industry trends.
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
Team Leader
Whataburger
10.2020 - 02.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
Team Member
Whataburger
01.2018 - 02.2021
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
Education
High School Diploma -
New America School
207 S Main St, Las Cruces, NM 8800112-2021
Skills
- Problem-solving skills
- Confidentiality
- Fluent in English and Spanish
- Appointment scheduling
- Task delegation
- Hospitality services
Timeline
Front Office Receptionist
Mountainviewregional
10.2023 - Current
Manager
Whatabuger
01.2022 - 10.2023
Internship Student
Dona Ana County Utilities Department
06.2021 - 07.2021
Sales Representative
Thomas L Cardella & Associates
02.2021 - 05.2021
Team Leader
Whataburger
10.2020 - 02.2021
Team Member
Whataburger
01.2018 - 02.2021
High School Diploma -
New America School
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