Lela Rose Hale, PSC, COS, TCS
Hopkinsville,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Longtime supporter of military programs and services geared toward support of active duty military as well as veterans. Fully invested, 28 year resident of Christian County.
Graduate of Leadership/Hopkinsville Class of 2022-23; Sheriff’s Citizen’s Academy 2022; Mayor’s City Diplomat Program 2022. Current M.A.C. Eagle Ambassador, board member Dyslexia Association of the Pennyrile. Former board member: Honor Flight Bluegrass; Commonwealth Council on Developmental Disabilities; American Association of Service Coordinators; Kentucky Association of Service Coordinators.
Overview
11
11
years of professional experience
Work History
Housing Manager
Christian Care Communities
Hopkinsville , KY
08.2012 - Current
- Resolved tenant disputes through mediation or arbitration when necessary.
- Developed complex budget and forecasting scenarios to determine long-range planning for building operations.
- Assisted with creating policies to benefit residents by participating in housing boards, community meetings and taskforces.
- Conducted periodic reviews of tenant performance to ensure timely payments of rent and adherence to rules and regulations.
- Answered questions from residents about membership, property managers, housing staff and other pertinent parties.
- Assisted tenants with applications for government-funded housing programs.
- Prepared monthly reports highlighting key metrics such as occupancy rates or delinquency rates.
- Organized training sessions for staff members on topics such as customer service techniques or landlord and tenant rights.
- Provided guidance to staff members regarding tenancy issues such as eviction proceedings or lease violations.
- Maintained accurate records of all tenant interactions including complaints, requests, lease renewals.
- Identified potential areas for cost savings within the organization's housing operations.
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
- Advised tenants on rental contracts, leases, payment plans and other related matters.
- Monitored financial records such as rent payments, budgets, accounts receivables and payables and other related documents.
- Collaborated with local community organizations to identify resources available to tenants.
- Organized and scheduled regular inspections of all units in the building.
- Updated management on any changes in legislation that could affect housing operations.
- Investigated suspicious activity within properties managed by the organization.
- Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies.
- Performed administrative duties such as filing, data entry, recordkeeping.
- Developed marketing materials to promote available units within the community.
- Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
- Processed rent payments from tenants according to lease terms and rental agreements.
Professional Service Coordinator
Christian Care Communities
, KY
08.2012 - 08.2021
- Assisted in the development of new processes and procedures to improve efficiency and customer satisfaction.
- Created reports on the status of client services using various software applications.
- Assisted in developing marketing strategies designed to increase awareness of professional services offered by the company.
- Conducted research into industry trends relating to professional services offered by the company.
- Resolved customer inquiries in a timely manner while ensuring customer satisfaction.
- Attended conferences or trainings related to social work principles or current trends in the field.
- Participated in team meetings with other social service professionals to discuss best practices.
- Researched new initiatives or grant opportunities that could benefit the organization's programming efforts.
- Created reports summarizing data related to client demographics, outcomes, program activities.
- Assessed eligibility requirements for various public assistance programs and verified application documents.
- Developed partnerships with local organizations that offer assistance to individuals in need.
- Conducted home visits to assess client needs and provide counseling services.
- Coordinated transportation arrangements for clients needing access to medical appointments or job interviews.
- Maintained confidential records of client information according to agency policies and procedures.
- Served as a liaison between clients, families, external agencies, and other stakeholders.
- Assisted clients with completing applications for government services and benefits.
- Provided support to clients in developing independent living skills, such as budgeting and time management.
Education
Associate of Applied Science - Business Administration
Owensboro Business College
Owensboro, KY05.1983
Skills
- Service Delivery Management
- Staff Training
- Case Management
- Negotiation
- Social Services
- Business Development
- Operations Management
- Supply Coordination
- Complex Problem Solving
- Customer Relations
- Administrative Leadership
- Security Management and Enhancement
- Contract Negotiation
- Customer Service-Focused
- Data Entry
- Social Perception
- Leasing and Sales
- Critical Thinking
- Knowledge of Leasing and Market Conditions
- Sales and Marketing
- Grounds and Facility Inspection
- Vacancy Marketing
- Financial Budgeting and Reporting
- Dispute Handling
- Creative and Adaptable
- Social Media Engagement
- Tenant and Owner Liaising
- Work Planning
- Tenant and Eviction Laws
- Staff Management
- Team Building
- Deposits Management
- Microsoft Office
- Property Marketing
- Decision-Making
- Tenant Relations
- Staff Coordination
Timeline
Housing Manager
Christian Care Communities
08.2012 - Current
Professional Service Coordinator
Christian Care Communities
08.2012 - 08.2021
Associate of Applied Science - Business Administration
Owensboro Business College
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