Lelena Palmer
Ribera
Summary
Diligent bookkeeper with background in managing overnight operations and ensuring guest satisfaction. Adept at handling administrative tasks and resolving issues promptly. Demonstrated ability in customer service and maintaining accurate records. Accomplished problem-solver, adept at managing workloads while greeting visitors, answering incoming, phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat workplace.
Overview
17
17
years of professional experience
Work History
Night Clerk
Smith's Food & Drug Stores
08.2023 - Current
- Collaborated effectively with team members to complete nightly tasks efficiently and meet established goals.
- Provided training support for new hires on stocking procedures, equipment operation, safety protocols, ensuring quick integration into the team.
- Demonstrated adaptability in handling diverse responsibilities including cashiering, customer service, or floor supervision when required.
- Facilitated smooth handover processes between day and night crews through clear communication regarding completed tasks or pending issues requiring attention.
- Conducted regular inventory audits to ensure accurate stock levels, identifying discrepancies and addressing them proactively.
- Promoted a positive workplace culture by fostering teamwork, assisting fellow crew members when needed, and maintaining open communication lines.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Animal Care Specialist
Kindred Spirits Animal Sanctuary
09.2022 - 06.2023
- Animal care for senior dogs, poultry and horses
- Including feeding, medication, cleaning of animal enclosures and horse corrals
- As well as palliative care as residents move closer to crossing the rainbow bridge
Rural Carrier Associate (RCA)
Post Office USPS
05.2021 - 09.2022
- Deliver mail and parcels to customers along a prescribed route and on a regular schedule; collect monies and receipts for accountable mail
- Provide routine information concerning postal matters and provides requested forms to customer
- Return mail collected, undeliverable mail, and submits monies and receipts to post office
- Coordinate with logistics managers, abide by all traffic laws and monitor the company vehicle by conducting regular maintenance
Police Dispatcher Trainee
New Mexico Department of Public Safety
12.2020 - 05.2021
- Take calls for police, fire, or ambulance assistance, and dispatch emergency personnel and vehicles
- Log calls, track emergency vehicles, and prepare detailed reports of activities that occur during their shifts
- Monitor the location of emergency services personnel from one or all of the jurisdiction's emergency services departments
- Then dispatch the appropriate type and number of units in response to calls for assistance
Animal Care Specialist
Animal Welfare Coalition of NE New Mexico
10.2018 - 05.2021
- Prepared food, cleaned enclosures and administered medications to treat acute and chronic conditions
- Conducted medical examinations and organized paperwork for all incoming animals
- Taught employees how to work with animals and relate to members of public to garner interest and support for operations
- Planned and executed adoption and group events to expand facility outreach
- Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
- Greeted the public and guests professionally and courteously to cultivate and maintain welcoming atmosphere
Property Manager/Concierge
Subtle Sublets
02.2015 - 05.2017
- First point of contact for guests, exchanged keys and answered any questions
- Insured guest satisfaction through cleaning, restocking, and maintaining a comfortable, inviting space
- Provide concierge service from check in to check out, supplied any emergency necessities
Lead Data Processor
Veracity Credit Corp
02.2012 - 06.2016
- Organized client information, distributed daily tasks, reviewed and corrected client files as necessary
- Assessed employee efficiency and created improvement plan as necessary
- Collaborated with IT department to improve overall department flow and increase output
- Shortened client wait times, created data entry manual, and reduced client complaints over 50 percent as department lead
- Employee of the month June 2015
Administrative Assistant
Adventure Care
01.2008 - 01.2010
- Developed beneficial rapport with clients
- Solved client problems and assured satisfaction
- Maintained positive company image during difficult situations
- Composed, typed, and organized data
- Increased revenue through marketing strategies
Education
Bachelor of Science - Accounting
Southern New Hampshire University
Hooksett, NH12-2026
Skills
- Database entry and management
- Inventory auditing
- Supervisor experience
- Customer relations
- Communication skills
- Cash handling
- Microsoft Office Suite
- Excellent attention to detail
- Bookkeeping and accounting training
Timeline
Night Clerk
Smith's Food & Drug Stores
08.2023 - Current
Animal Care Specialist
Kindred Spirits Animal Sanctuary
09.2022 - 06.2023
Rural Carrier Associate (RCA)
Post Office USPS
05.2021 - 09.2022
Police Dispatcher Trainee
New Mexico Department of Public Safety
12.2020 - 05.2021
Animal Care Specialist
Animal Welfare Coalition of NE New Mexico
10.2018 - 05.2021
Property Manager/Concierge
Subtle Sublets
02.2015 - 05.2017
Lead Data Processor
Veracity Credit Corp
02.2012 - 06.2016
Administrative Assistant
Adventure Care
01.2008 - 01.2010
Bachelor of Science - Accounting
Southern New Hampshire University
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