Lelia Hollis
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
Work History
Amerihealth Caritas
Member Services Representative
02.2014 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Make demographic and primary care provider changes.
- Educate members and providers on Medicaid benefits and member portal access.
- Verify member eligibility for providers.
- Update member's insurance profile.
- Do Members and Providers Grievance and Appeals.
- Verify procedure codes on provider Look-up tool
Collections Representative/Resolution Specialist
AT&T
05.2002 - 06.2012
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Reduced delinquency rates for assigned accounts through persistent follow-up and effective communication.
- Enhanced client satisfaction with timely resolution of disputes and clarification of billing issues.
- Boosted recovery percentages by establishing payment plans tailored to individual debtor circumstances.
- Denied and restored home, cell, and internet services.
- Diffused and resolved various volatile customer situations.
- Enhance employee performance by assisting with questions regarding all flow, orders, and system issues.
Team Lead/ Voice Service Supervisor
Sprint
08.1991 - 05.2002
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Identified problems, diagnosed causes, and determined corrective action.
- Analyzed statistical data to manage daily scheduling of 250 employees.
Education
Bachelor of Science - Business Administration
Jacksonville University
Jacksonville, FL06.1995
Associate of Science - Office Management/Information Processing
Abraham Baldwin Agricultural College
Tifton, GA06.1984
Timeline
Amerihealth Caritas
Member Services Representative
02.2014 - Current
Collections Representative/Resolution Specialist
AT&T
05.2002 - 06.2012
Team Lead/ Voice Service Supervisor
Sprint
08.1991 - 05.2002
Bachelor of Science - Business Administration
Jacksonville University
Associate of Science - Office Management/Information Processing
Abraham Baldwin Agricultural College
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