Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lelia Perkins

Summary

Seasoned retail management professional with demonstrated history of success in boosting team productivity and operational efficiency. Manage and encourage staff to achieve continuous improvements and maximize customer service standards. Proven leader with analytical approach to tackling day-to-day and complex challenges. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front End Team Lead

Walmart
05.2023 - 08.2023
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 52 checkout stations to verify adequate cash supply, including the self checkout lanes.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Team Associate

Walmart
01.2022 - 05.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained productive, efficient approach to all tasks.
  • Resolved issues quickly to maintain productivity goals.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Created appealing displays for routine arrangements and special promotions.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Lead Teacher

La Petite Academy Inc.
10.2020 - 09.2021
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Observed and recorded teacher methods to suggest improvements and increase student interest.
  • Increased student involvement in program offerings through strategic redesign of program processes and methods.

Assistant Teacher/Teacher's Aide

Early Children's Education Program
08.2019 - 01.2020
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Assisted in implementation of new learning tools, systems and materials.

Education

Associate of Science - Mortuary Science And Embalming

College of Southern Nevada
Las Vegas, NV
06.2025

High School Diploma -

Shadow Ridge High School
06.2016

Skills

  • Legal Standards
  • Loyalty
  • Team Meetings
  • Customer Needs Assessments
  • Financial Management
  • POS Inventory System Operation
  • Listening Skills
  • Call Center Customer Service
  • Refund Processing
  • Front-End Support
  • Customer Loyalty
  • Opening and Closing Procedures
  • Problem-Solving Skills

Accomplishments

  • Apart of the Work Study Activities and Supplemental Instructions; study groups at the college
  • Donations of hand made cloth masks to the VA Hospitals during COVID-19
  • Graduated with the JROTC Program Cord with the ranking of Senior Master Sergeant, Alpha Squadron Commander, Public Affairs Officer, and Wings Vice Commander.

Certification

  • Emergency Preparedness and Response Planning Resulting from a Natural or Man-Made Event, The Nevada Registry - Jan 2021 - Present
  • Recognizing and Reporting Child Abuse and Neglect Training - Nov. 2020 - Present
  • Managing Medication Administration and Food Allergies in the Child Care Setting, Nevada Registry - Jan 2021 - Present
  • Certified Human Growth and Development, Nevada Registry - Jan 2021 - Present
  • Certified Reducing the Risk of Sudden Infant Death Syndrome, Nevada Registry and University of Nevada Cooperative Extension - Nov 2020 - Present
  • Certified CPR - 2021 - Present
  • Certified Food Handler, ANSI Food Handler Solutions - Jan 12, 2022 - 2025

Timeline

Front End Team Lead

Walmart
05.2023 - 08.2023

Team Associate

Walmart
01.2022 - 05.2023

Lead Teacher

La Petite Academy Inc.
10.2020 - 09.2021

Assistant Teacher/Teacher's Aide

Early Children's Education Program
08.2019 - 01.2020

Associate of Science - Mortuary Science And Embalming

College of Southern Nevada

High School Diploma -

Shadow Ridge High School
Lelia Perkins