Summary
Overview
Work History
Education
Certification
Timeline
Generic

Fallon King

Melissa,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Chargeback Analyst

Lacore Nutraceuticals
Melissa, Texas
08.2015 - Current
  • Analyzed customer chargeback disputes and credit card transactions to identify fraudulent activity.
  • Gathered evidence for dispute resolution, including transaction records, customer correspondence, and other relevant documents.
  • Researched and reviewed all aspects of the dispute process in order to determine root cause of the problem.
  • Evaluated and reconciled customers' accounts to ensure accuracy of payments, credits, refunds, and adjustments.
  • Provided guidance on best practices related to chargeback processing procedures.
  • Collaborated with internal departments such as finance, sales, operations and customer service regarding chargebacks.
  • Identified trends in chargebacks through data analysis and reporting.
  • Developed strategies for reducing chargeback costs while maintaining a high level of customer satisfaction.
  • Documented all activities associated with resolving disputes according to established guidelines.
  • Maintained detailed records of all communications with customers relating to their disputes or inquiries.
  • Responded promptly to customer inquiries about their disputes via phone or email.
  • Worked closely with legal teams to resolve complex cases that could not be resolved internally.
  • Assisted customers in filing claims against third-party vendors who had caused them financial loss.
  • Provided training sessions on how to reduce risk associated with chargebacks.

Stay at Home Mom

Self Employed Web
Melissa, TX
01.2014 - 08.2015
  • Manage multiple schedules for a household of two adults and children
  • Create and implement daily routines for effective parenting; taxi driver
  • Establish budgets for utilities, food and other necessities to maintain fiscal responsibility
  • Created a system to track home expenses, and budgets,
  • Managed the maintenance and repair of residential appliances, fixtures, and systems.
  • Coordinate medical appointments for all family members and follow up with health care providers.
  • Plan and prepare meals for the family
  • Resolve family disputes
  • Coah

Customer Service Representative

CVS Pharmacy
Melissa, Texas
02.2004 - 10.2010
  • Greeted customers, answered questions and provided assistance with product selection.
  • Processed prescription orders using pharmacy software system.
  • Assisted pharmacists with filling prescriptions accurately and efficiently.
  • Resolved customer complaints and concerns in a professional manner.
  • Operated cash register to process payments from customers.
  • Performed daily inventory checks and restocked shelves as needed.
  • Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
  • Answered incoming calls promptly, courteously and professionally.
  • Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.

Education

Pharmacy Tech License

To Be Added
To Be Added

Certification

PCI Certified

Timeline

Chargeback Analyst

Lacore Nutraceuticals
08.2015 - Current

Stay at Home Mom

Self Employed Web
01.2014 - 08.2015

Customer Service Representative

CVS Pharmacy
02.2004 - 10.2010

Pharmacy Tech License

To Be Added

PCI Certified

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Fallon King