Lelia Tate
Admin/Clerical
Greensboro,NC
Summary
Astute Administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Customer Support Specialist
Peak Payment Solutions
Layton, UT
07.2022 - 10.2023
- Ability to multi-task by talking to customers while using a computer
- Excellent phone demeanor that is friendly and helpful
- Highly organized and knowledgeable in the industry
- Experienced in Microsoft products and several phone-answering systems
- Skilled at working independently and collaboratively in a team environment
- Passionate about learning and committed to continual improvement
- Self-motivated, with a strong sense of personal responsibility
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Pharmaceutical Consumer Coordinator
The Resource with Inmar
Winston Salem , NC
06.2020 - 05.2022
- Resolved problems, clarified issues, and researched and explored alternative solutions for consumer concerns
- Multitasked using multiple systems and independently achieved customer call resolution
- Demonstrated skills in planning and prioritizing assigned tasks and completed customer inquiries within established time frames
- Coordinated quote process, managed customer database, and followed up with engineering, production, and customers on quote status
- Built lasting relationships with clients, customers, and other team members based on trust and reliability
- Self-motivated, with a strong sense of personal responsibility
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
Administrative Assistant
On Board Services placed with Axalta
High Point, NC
02.2018 - 08.2018
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors
- Executed record filing system to improve document organization and management
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Scheduled office meetings and client appointments for staff teams
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Assisted development and implementation of new administrative procedures
Executive Administrative Assistant/Shipping Receiving Associate
Bosse' Global Industries
Charleston, WV
11.2014 - 07.2017
- Handled scheduling for the executive's calendar and prepared meeting agendas and materials
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Coordinated and booked airfare, hotel, and ground transportation and prepared itinerary to facilitate successful trips
- Scheduled appointments and handled calendars for senior leadership
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Seamlessly interacted with colleagues to plan and complete special projects
Paralegal
Legal Aid of West Virginia
Charleston , WV
09.2013 - 07.2017
- Managed scheduling of court calendars and deadlines to maintain a smooth flow of firm operations
- Edited and proofread legal documents to verify accuracy
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases
- Conducted detailed client intakes and entered information into the company database
- Assisted counsel in preparing answers, and providing documentation, and information for discovery requests
- Prepared legal briefs, motions, and pleadings
- Conferred with clients and other involved parties to gather and track case information
- Liaised with other paralegals and legal staff to complete common tasks on schedule
Americorp Volunteer
KISRA
Institute, WV
10.2006 - 11.2007
- Represented the organization positively and professionally while providing the community with much-needed services.
- Assisted with special events and programs.
- Led group discussions and activities to meet different community needs.
- Tutored at various competency levels to help people with reading, math, and writing skills.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided administrative support to department leads to help organize events and fundraisers.
Education
Business/Legal Administration Associate Degree -
West Virginia Junior College
Charleston, WV05.2008
Skills
- Data Reconciliation Reporting
- Trend Detection and Analysis
- Customer Inquiry Management (CIM)
- Complaint Resolution
- Quality Control
- Retail Operations Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Timeline
Customer Support Specialist
Peak Payment Solutions
07.2022 - 10.2023
Pharmaceutical Consumer Coordinator
The Resource with Inmar
06.2020 - 05.2022
Administrative Assistant
On Board Services placed with Axalta
02.2018 - 08.2018
Executive Administrative Assistant/Shipping Receiving Associate
Bosse' Global Industries
11.2014 - 07.2017
Paralegal
Legal Aid of West Virginia
09.2013 - 07.2017
Americorp Volunteer
KISRA
10.2006 - 11.2007
Business/Legal Administration Associate Degree -
West Virginia Junior College
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