Summary
Overview
Work History
Education
Skills
Timeline
Personal Information
Additional Information - Skill Highlights
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Lelia Thomas

Yorktown,VA

Summary

Dynamic professional with extensive expertise in customer service and medical billing, particularly honed at Solstas Lab Partners. Proven ability to enhance operational efficiency through impactful communication and meticulous attention to detail. Highly proficient in insurance verification and adept at resolving complex billing challenges, consistently achieving exceptional customer satisfaction. Committed to fostering positive client relationships while driving organizational success through strategic problem-solving and service excellence.

Overview

21
21
years of professional experience

Work History

Self Employed

Self Employed
04.2017 - 06.2025
  • Supported meal preparation, grocery shopping, and eating assistance to enhance daily living activities.
  • Accompanied individuals to medical appointments for necessary healthcare support.
  • Assisted with medication management to ensure adherence to prescribed regimens.
  • Facilitated range of motion and muscle strengthening exercises to promote optimal functionality.

Remote Customer Service Representative

Everise C3
05.2017 - 01.2021
  • Managed high volume of incoming calls while maintaining professionalism and efficiency.
  • Gathered customer information to assess needs and provide relevant product education.
  • Utilized multiple systems simultaneously to enhance service delivery.
  • Resolved customer issues following one-call resolution guidelines or escalated processes.
  • Exceeded company and client performance metrics consistently.
  • Maintained accurate call disposition and account notes as required.
  • Adapted to changes within the business environment to improve operational effectiveness.

Office Manager

Skillz Unlimited
05.2014 - 01.2017
  • Managed payroll preparation to ensure timely employee compensation.
  • Oversaw correspondence control to maintain efficient communication channels.
  • Designed and implemented an organized filing system for improved document retrieval.
  • Reviewed and approved supply requisitions, assigning clerical functions for effective workflow management.

Billing Specialist/ Deposit Clerk

Solstas Lab Partners
10.2008 - 01.2014
  • Processed claims by collaborating with insurance companies, healthcare providers, and patients.
  • Reviewed and appealed unpaid and denied claims to secure payments.
  • Prepared and submitted clean claims to multiple insurance companies electronically and via paper.
  • Managed collections on unpaid accounts while overseeing Accounts Receivable reports.

Customer Service Representative

United Healthcare
02.2006 - 07.2008
  • Resolved escalated service issues and complaints, ensuring swift resolution.
  • Verified insurance coverage to facilitate patient services.
  • Assisted patients with billing inquiries to enhance understanding of charges.
  • Operated in a fast-paced environment focused on efficiency and attention to detail.
  • Executed data entry tasks while managing confidential and sensitive information.

Collections Specialist/ Customer Service

Bank of America
02.2004 - 05.2006
  • Reduced delinquency for assigned accounts through proactive management and effective communication.
  • Resolved client discrepancies and short payments by thoroughly reviewing account adjustments.
  • Handled inbound and outbound calls with professionalism and efficiency.
  • Assisted patients in resolving billing issues, ensuring clarity and accuracy.
  • Processed refunds and reviewed account adjustments to maintain financial integrity.
  • Delivered customer service on collection matters, fostering positive client relationships.

Education

High School Diploma -

Reidsville Senior High
Reidsville, NC

Skills

  • Medical billing and coding
  • Insurance eligibility verification
  • Efficient meal planning
  • Detail-oriented approach
  • Effective communication
  • Clear communication

Timeline

Remote Customer Service Representative

Everise C3
05.2017 - 01.2021

Self Employed

Self Employed
04.2017 - 06.2025

Office Manager

Skillz Unlimited
05.2014 - 01.2017

Billing Specialist/ Deposit Clerk

Solstas Lab Partners
10.2008 - 01.2014

Customer Service Representative

United Healthcare
02.2006 - 07.2008

Collections Specialist/ Customer Service

Bank of America
02.2004 - 05.2006

High School Diploma -

Reidsville Senior High

Personal Information

Additional Information - Skill Highlights

  • Meticulous worker attentive to detail and quality.
  • Possess the ability to identify, analyze, and solve problems.
  • Highly reliable, self-starter, completes assignments on time.
  • Collaborate easily with co-workers and work well independently.
  • Flexibility, Adaptability, Managing Multiple Priorities.
  • Communications skills (listening, verbal, written).

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Lelia Thomas