Lelynes Perez Diaz
Orlando,FL
Summary
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Over 4+ years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Instacart Shopper
Instacart
Orlando, FL
01.2022 - Current
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Satisfied customers with quick, accurate service under tight deadlines.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
- Listened to customer needs to identify and recommend optimal product selections.
- Handled all delegated tasks, including shopping and delivering of groceries.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained high customer service rating of 4.98 out of 5 for over 3,650 grocery deliveries.
- Delivered groceries to customer locations.
Package Courier
Fetch Package
Orlando, FL
11.2022 - Current
- Followed safety procedures and regulations to protect packages and vehicles.
- Managed delivery routes for optimal use of time and fuel.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Communicated with dispatch and customers for accurate delivery information.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Delivered 5,000+ packages to customer doorsteps and business offices.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Escalated issues to supervisor for immediate remediation.
- Tracked packages using barcode scanners to maintain updated record of shipment statuses.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Drove safely at all times to avoid accidents and harm.
Uber Eats Food Delivery
Uber Eats
Orlando, FL
06.2020 - Current
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Recorded weekly hours and mileage for accurate payment.
- Collected tips from customers through hands-free electronic methods.
- Carried food in insulated bags to maintain hot or cold temperature.
- Communicated with UberEats to coordinate deliveries and obtain destination address.
- Delivered food to customers on specified routes in Odessa/Midland.
- Documented time of delivery to record completion of order.
- Went over 365 days of operating motor vehicles without accident.
- Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Completed daily pre-trip inspection checklist before first delivery with 99% accuracy rate.
- Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times.
- Contacted customers prior to delivery to coordinate delivery times.
- Pulled and reviewed UberEats daily customer tickets to successfully fulfill orders.
- Exceeded productivity goals by through effective routing and planning.
Customer Service Associate Cashier
Walmart
Orlando, FL
07.2019 - 11.2020
- Assessed customer needs and upsold products and services to maximize sales.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Delivered service and support to each customer, paving way for future business opportunities.
- Answered 10+ inbound calls per day and directed to designated individuals or departments.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Operated cash register to record transactions accurately and efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - Tourism Business Administration
Universidad Interamericana De Puerto Rico
Fajardo, PR08.2008
High School Diploma -
Voc. Ana D. Flores Santana High School
Fajardo, PR06.2008
Skills
- Organization
- Team building
- Organizational Skills
- Working Independently
- Handheld scanning devices
- Smartphone Usage
- Package handling
- GPS and route planning
- Process improvement
- Communications
- Problem resolution
- Relationship development
- Customer service
Timeline
Package Courier
Fetch Package
11.2022 - Current
Instacart Shopper
Instacart
01.2022 - Current
Uber Eats Food Delivery
Uber Eats
06.2020 - Current
Customer Service Associate Cashier
Walmart
07.2019 - 11.2020
No Degree - Tourism Business Administration
Universidad Interamericana De Puerto Rico
High School Diploma -
Voc. Ana D. Flores Santana High School