Lemarcus Harris
Phoenix,AZ
Summary
Exceedingly qualified Claims Adjuster with a proven record in reviewing, assessing insurance policies, and analyzing damages to ascertain appropriate coverage of diversified claims. Aims to provide the highest level of client satisfaction while satisfying the company’s vision. Highly diligent and proactive professional with remarkable problem-solving skills. Demonstrated expertise in dispute resolution and compiling evidence for property and casualty, injuries, liabilities, personal auto, and vehicle claims.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Progressive
06.2021 - Current
- Investigating, evaluating and settling insurance claims
- Determining whether the insured's policy covers the claimed loss
- Deciding an appropriate amount the company should pay out
- Ensuring that claims are not fraudulent
- Contacting claimant's employers or doctors for additional information if the claim is questionable
- Conferring with legal counsel when needed
- Negotiating settlements and authorizing payments
- Negotiate, influence, and collaborate to build successful relationships
- Provide leadership to a virtual team
- Excellent verbal, written, and interpersonal communication skills
- Strong analytical skills with high attention to detail and accuracy
- Able to navigate multiple computer systems, applications, and utilize search tools to find information
- Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
- Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues
- Evaluating medical records, police reports, and other related documents to assess the extent of injuries and liability
- Negotiating settlements with claimants, ensuring fair compensation is provided within policy limits
Claims Associate-Injury
State Farm Mutual Automobile Insurance Company
01.2024 - 06.2024
- Answering inbound calls and making outbound calls to customers within a fast-paced, call center environment
- Supporting customers through personalized, caring, and simple interactions
- Proactively investigating claims
- Applying policy coverage
- Accurately documenting claim files
Underwriter
Laurel Road Bank (keybank)
01.2021 - 06.2021
- Analyze financial data related to loan requests
- Evaluate loan documents are to insure accuracy and completeness
- Perform risk assessments on potential loan recipients based on credit rating, borrowing history, and other specific risk factors
- Record loan denials and specific basis for declining application
- Monitor and report noncompliance with loan covenants
- Maintain client relationships and provide superior customer service
- Assist with technical underwriting issues and questions
- Review loan documentation and vendor reports to identify signs of fraudulent activity
- Develop and implement underwriting policies and procedures
Fraud Analyst
Wells Fargo
01.2020 - 01.2021
- As a fraud analyst, your responsibilities are to monitor bank accounts, financial transactions, accounting paperwork, and other financial documents and analyze the data to identify any potential fraudulent activity
Financial Crimes Specialist III
Wells Fargo
01.2019 - 01.2020
- Researches, reviews and analyzes more complex transactions and claims using multiple online systems and research/testing techniques to identify financial crimes activities, policy violations and/or suspicious situations to mitigate and/or recover losses
- Analyzes fraud findings to determine extent of fraud risk and makes outbound calls to customers to resolve fraudulent findings
- Documents research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse
- Identifies patterns, anomalies and trends and may analyze findings to determine extent of suspicious or unusual activity and level of risk
- Identifies control deficiencies in bank processes, procedures, customer or team member decisions and assigns loss accountability
- Recommends procedural changes to prevent/mitigate future losses
- Make outbound calls and receive inbound calls to service customers as needed
- Dealing with Visa for Chargebacks
- Staying in compliance following Reg -E and Reg Z regulation
Lead Teller
Wells Fargo
04.2015 - 01.2019
- Supervised all tellers working in the lobby and drive through areas
- Entered overrides and assisted tellers in addressing complex customer questions
- Gave approvals for certain transactions when needed
- Performed end-of-shift double drawer counts and reconciliations
- Made coin and cash vault deposits
- Made certain all tellers had the correct amounts in drawers at beginning of shifts
Shift Supervisor
Starbucks Coffee
06.2011 - 11.2016
- Supervise Starbucks staff and operations
- Oversee staffing levels and make adjustments to ensure service levels are met within labor models
- Assist with selection, orientation and training of qualified associates
- Oversee department in absence of Department Manager
- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
- Complete associate schedule as directed
- Knowledge of basic food handling and sanitation standards
- The Starbucks Supervisor ensures the Starbucks Outlet maximizes sales, profit, service and associate satisfaction while ensuring excellent guest service
Teller
Wells Fargo
09.2014 - 12.2015
- Greeted all customers as they entered the bank lobby and thanked them as they left
- Made customer deposits and withdrawals as requested and retrieved account information
- Referred customers to other bank staff for different types of transaction requests
- Processed and received loan payments
- Suggested bank products and solutions to clients and informed them of newly available products
Associate
Ken Robinson & Associates
02.2010 - 06.2011
- Receptionist
- Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
- Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts
- Led 'cleanup' of company database and files
- Restored organization to personnel, financial and operational records and accelerated data input, and processing and retrieval times
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude
Education
High school diploma -
License - Medical
Everest College
05.2011
Skills
- Communications Skills
- Leadership/Management Skills
- Planning/Organizing
- Account Management
- Cold Calling
- Employee Orientation
- Shift Management
- Supervising Experience
- Recruiting
- Upselling
- Guest Services
- Banking
- Research
- Customer relationship management
- Analysis skills
- Human resources
- Management
- Quality Assurance
- Project Management
- Presentation Skills
- Pricing
- Customer service
- Negotiation
- Mentoring
- Relationship management
- Leadership
- Live chat
- Underwriting
- Training & development
- Financial services
- Time management
- Accounting
- Organizational skills
Certification
- Property & Casualty License
- Insurance Producer License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Claims Associate-Injury
State Farm Mutual Automobile Insurance Company
01.2024 - 06.2024
Claims Adjuster
Progressive
06.2021 - Current
Underwriter
Laurel Road Bank (keybank)
01.2021 - 06.2021
Fraud Analyst
Wells Fargo
01.2020 - 01.2021
Financial Crimes Specialist III
Wells Fargo
01.2019 - 01.2020
Lead Teller
Wells Fargo
04.2015 - 01.2019
Teller
Wells Fargo
09.2014 - 12.2015
Shift Supervisor
Starbucks Coffee
06.2011 - 11.2016
Associate
Ken Robinson & Associates
02.2010 - 06.2011
High school diploma -
License - Medical
Everest College
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