Summary
Overview
Work History
Skills
Timeline
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LeMarcus Peters

Dallas,TX

Summary

Proven in enhancing guest experiences and sales at Frankenmuth Brewery, I excel in high-volume dining and exceptional customer service. My expertise in hospitality and sales, combined with a knack for efficient multitasking and team collaboration, significantly boosts productivity and customer satisfaction. Skilled in wine service and food promotion, I drive revenue while fostering positive relationships.

Overview

25
25
years of professional experience

Work History

NRO Server/Bartender Trainer

60 Vines Restaurant
04.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Server/ Bartender/Bar and Restaurant Manager

Frankenmuth Brewery
06.2009 - 03.2018
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.

Server Trainer

P.F. Chang's Bistro
01.2006 - 06.2009
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Monitored new server performance and offered continuous support throughout training period.

Server

Red Lobster
02.2003 - 06.2006
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Busser/ Server

Bubba Omalley's Irish Pub
06.1999 - 01.2003
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Skills

  • Exceptional customer service
  • Hospitality service expertise
  • High-volume dining
  • Sales expertise
  • Food sales and promotion
  • Item promotion
  • Daily specials memorization
  • Front-of-house display creation
  • Wine service

Timeline

NRO Server/Bartender Trainer

60 Vines Restaurant
04.2018 - Current

Server/ Bartender/Bar and Restaurant Manager

Frankenmuth Brewery
06.2009 - 03.2018

Server Trainer

P.F. Chang's Bistro
01.2006 - 06.2009

Server

Red Lobster
02.2003 - 06.2006

Busser/ Server

Bubba Omalley's Irish Pub
06.1999 - 01.2003

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LeMarcus Peters