Joseia Lemari
Kaimana Beach Hotel
HONOLULU,HI
12
years of professional experience
Results-driven Guest Services Manager with a strong focus on enhancing guest satisfaction and operational efficiency. Proven ability in staff training and financial monitoring, contributing to improved service quality and revenue growth.
Work History
Guest Services Manager
5 Months- Assisted guests with check-in and check-out processes, ensuring a smooth experience.
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction.
- Managed front desk operations during peak hours, improving workflow efficiency.
- Trained new staff on customer service protocols and hotel policies, fostering teamwork.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Assisted with revenue management tasks, contributing to the achievement of budgeted targets.
Guest Service Agent
2 Years- Resolved guest inquiries and concerns promptly to enhance satisfaction.
- Greeted guests and managed check-in/check-out processes efficiently.
- Provided information about hotel services, local attractions, and activities.
- Processed reservations and maintained accurate guest records using property management system.
- Trained new staff on customer service protocols and hotel policies.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Scheduled and confirmed restaurant reservations for guests.
- Facilitated and coordinated transportation services for guests.
- Utilized a variety of organizational and communication skills to drive guest satisfaction.
Bell /Beach Attendant
1 Year 1 Month- Provided exceptional customer service to enhance guest experiences at beach facilities.
- Monitored safety protocols to ensure a secure environment for all beachgoers.
- Implemented improvements to workflow processes, enhancing team efficiency during peak hours.
- Demonstrated exceptional communication skills when interacting with diverse clientele, fostering positive relationships with repeat customers.
- Supported revenue growth by upselling beach amenities such as beach chairs and beach umbrellas.
- Handled cash transactions accurately while renting out beach equipment, ensuring proper accounting procedures were followed.
Stock Associate
5 Months- Organized inventory to optimize stock levels and improve product accessibility.
- Collaborated with team members to enhance efficiency in merchandise handling processes.
- Conducted regular audits to ensure inventory accuracy and minimize discrepancies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained effective team member communication.
- Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
- Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
- Expedited incoming shipments by unloading trucks, verifying contents against invoices, and promptly stocking merchandise on shelves.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Answered customer questions and provided detailed product information.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Carpentry and Masonry Specialist
6 Years- Constructed and repaired structural frameworks using wood and masonry materials.
- Collaborated with team members to develop efficient project plans and timelines.
- Implemented safety protocols to minimize workplace hazards during construction activities.
- Trained junior soldiers on carpentry techniques and best practices for masonry work.
- Inspected completed projects for quality assurance, ensuring compliance with military standards.
- Led initiatives to streamline workflow processes, enhancing overall project efficiency.
- Coordinated logistics for material procurement, optimizing resource allocation for construction projects.
- Utilized diverse range of tools and equipment to effectively execute carpentry tasks, increasing overall productivity rates.
- Maintained strong relationships with suppliers to secure competitive pricing on materials while upholding quality standards.
- Assisted in the design and execution of custom carpentry projects, ensuring individualized solutions to meet client needs.
- Demonstrated versatility in skill set by successfully completing a variety of carpentry and masonry tasks, consistently exceeding client expectations.
- Efficiently operated heavy machinery for excavating foundations, transporting materials, and completing large-scale masonry projects.
- Implemented innovative solutions to overcome construction challenges, resulting in higher quality craftsmanship and customer satisfaction.
Education
High School Diploma
No Degree - Liberal Arts And Sciences
No Degree - Environmental Earth Science
Skills
Guest accommodations
Hotel management
Property management systems
Sales and upselling
Promotions and marketing
Operations management
Cash management
Revenue optimization
Guest feedback analysis
Staff training and development
Hospitality management
Relationship building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets
Timeline
Guest Services Manager
Kaimana Beach Hotel
03.2026 - CurrentRead More
Guest Service Agent
Kaimana Beach Hotel
03.2024 - 03.2026Read More
Bell /Beach Attendant
Kaimana Beach Hotel
02.2023 - 03.2024Read More
Stock Associate
Board Riders
10.2022 - 03.2023Read More
Carpentry and Masonry Specialist
United States Army
11.2014 - 11.2020Read More
Chaminade University
No Degree from Liberal Arts And Sciences
Read More
Xavier High School
High School Diploma
Read More
University of Hawaii At Manoa
No Degree from Environmental Earth Science
Read More
US Army Achievement Medal
Led a multinational team of U.S Soldiers, Marines, and military personnel from Canada and Australia during humanitarian missions. Coordinated teams in the construction of critical community infrastructure, including water systems, school facilities, and restroom. Demonstrated strong leadership, communication, adaptability, and problem-solving skills while working across cultures and managing team in challenging environment.