LeMeisha Splunge
Tallassee
Summary
Dynamic Customer Service Representative with a proven track record at Alorica, excelling in conflict resolution and relationship building. Skilled in utilizing CRM systems for efficient data entry and documentation, I enhanced customer loyalty through empathetic complaint handling and swift problem-solving, consistently delivering exceptional service and fostering positive customer experiences. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
08.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Care Representative
Foundever
02.2022 - 01.2024
- Managed high call volume with exceptional professionalism and efficiency.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
Guest Advocate
Target
11.2019 - 09.2021
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Collaborated with team members to provide seamless assistance across all areas of the store.
- Participated in ongoing training sessions to stay updated on company policies, products, and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
No Degree - Social Work
Troy University
Troy, ALCCMA - Healthcare
Montgomery Medical Assistant School
Montgomery,Al09-2025
High School Diploma -
Tallassee High School
Tallassee, AL05-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Complaint handling
- Conflict resolution
- Microsoft outlook
- Documentation
- De-escalation techniques
- Technical support
- Building rapport
Certification
- First Aid/CPR Certified
Timeline
Customer Service Representative
Alorica
08.2024 - 11.2024
Customer Care Representative
Foundever
02.2022 - 01.2024
Guest Advocate
Target
11.2019 - 09.2021
No Degree - Social Work
Troy University
CCMA - Healthcare
Montgomery Medical Assistant School
High School Diploma -
Tallassee High School
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