Lemese Lane
Chula Vista,US
Summary
Energetic Customer Service Representative with 10+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Authorized to work in the US for any employer
Overview
24
24
years of professional experience
1
1
Certification
Work History
Service Clerk
Vons
Chula Vista, CA
04.2022 - Current
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Assisted customers with product selections, including providing product information and pricing.
- Processed customer orders accurately and efficiently using the point of sale system.
- Organized shelves, displays, and backroom areas to ensure products were easily accessible for customers.
- Resolved customer complaints promptly and courteously.
- Maintained an organized work area to facilitate workflow.
- Ensured compliance with company policies regarding returns, exchanges, refunds.
Medical Assistant
ALL VALLEY HEALTH CARE
San Diego, CA
12.2009 - 09.2010
- Taking medical histories, Explaining treatment procedures to patients, Preparing patients for examinations, Assisting the physician during examinations, Collecting and preparing laboratory specimens, Performing basic laboratory tests, Instructing patients about medication and special diets, Preparing and administering medications, including by intramuscular, intradermal, and subcutaneous injections-including vaccinations/immunizations, as directed by a physician or other licensed provider (e.g., a nurse practitioner or physician assistant), Transmitting prescription refills as directed, Phlebotomy, Taking electrocardiograms, Wound care and changing dressings
Teller 2
Moneytree, Inc.
El Cajon, CA
08.2008 - 03.2009
- Cash handling and mathematics, Customer service, Computer knowledge, Organization, Problem-solving, Written and verbal communication, Processing transactions, Attention to detail, Maintaining cash drawer allocation, Processing loans, Teamwork, Basic accounting, Honesty and integrity, Project management, Technical, Data entry, Typing, Phone support, Discretion, Conflict resolution
Sales Associate to Assistant Manager
Cathy Jean Shoes
San Diego, CA
06.2004 - 04.2007
- Worked with the store manager to organize, plan and implement strategies, Coordinated retail store operations, Ensured store schedules and objectives are met by employees, Ensured a solid customer base for their companies by maintaining existing relationships with company's customers while developing new ones
Cahier/Customer Service
Kmart
San Diego, CA
09.2000 - 11.2002
- Receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions, Knowledge of how cash registers operate
Administrative Assistant
Morris Cerullo World Evangelism
San Diego, CA
03.2000 - 06.2001
- Answer and direct phone calls, Organize and schedule appointments, Plan meetings and take detailed minutes, Write and distribute email, correspondence memos, letters, faxes and forms, Assist in the preparation of regularly scheduled reports, Develop and maintain a filing system, Update and maintain office policies and procedures, Order office supplies and research new deals and suppliers, Maintain contact lists, Book travel arrangements, Submit and reconcile expense reports, Provide general support to visitors, Act as the point of contact for internal and external clients, Liaise with executive and senior administrative assistants to handle requests and queries from senior managers, Managed day-to-day operations of Warehouses
Education
Medical - Assisting
UNITED EDUCATION INSTITUTE
11.2009
Skills
- EMR Systems
- Typing
- Vital signs
- Customer service
- Specimen collection / processing
- Office management
- Payroll
- EMR systems
- Cash handling
- Conflict management
- Cash register
- Sales
- Guest services
- Retail sales
- Pricing
- Project management
- Document Control
- Service Department Practices
- Product and Service Knowledge
- Document Management
- Administrative Assistance
- Administrative Support
- Spreadsheet Development
- Database Entry
- File Maintenance
- Correspondence Writing
- Quality Control
- Bookkeeping
- Cash Management
- Verbal and Writing Communication
- Customer Satisfaction
- Processing Mail
- Billing and Coding
- Mail Processing
- Schedule and Calendar Management
- Mail Sorting
- Telephone Etiquette
- Handling Payments
- Scanning and Copying
- Cash Handling
- Sales Expertise
- Relationship Building
Certification
years)
Store Management Experience (2 years)
Management (2 years)
Cash Handling (10+ years)
Retail Management (2 years)
Loss Prevention (2 years)
Supervising Experience (10+ years)
Payroll (5 years)
Inventory Control (10+ years)
Merchandising (9 years)
Recruiting (9 years)
Retail Sales (10+ years)
Microsoft Excel (10+ years)
Sales (10+ years)
Customer Service (10+ years)
Shift Management (3 years)
Pricing (2 years)
Office Management (4 years)
Microsoft Word (10+ years)
Guest Services (1 year)
Phone etiquette
Cashiering
Timeline
Service Clerk
Vons
04.2022 - Current
Medical Assistant
ALL VALLEY HEALTH CARE
12.2009 - 09.2010
Teller 2
Moneytree, Inc.
08.2008 - 03.2009
Sales Associate to Assistant Manager
Cathy Jean Shoes
06.2004 - 04.2007
Cahier/Customer Service
Kmart
09.2000 - 11.2002
Administrative Assistant
Morris Cerullo World Evangelism
03.2000 - 06.2001
Medical - Assisting
UNITED EDUCATION INSTITUTE
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