LeMesia Sweets
Longview,TX
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
13
13
years of professional experience
Work History
Agent Supervisor
Charlie Mae's Event Center
02.2019 - Current
- Captured reservations on computer-based reservations system.
- Assisted guests in person and on phone with information about tours and services.
- Assisted in supervision of Guest Service Agents as directed.
- Worked closely with fellow team members to support on-time vessel departures.
Agent Services Representative
Premier Transport Services
01.2018 - 11.2020
- Followed up on department reports, contact information and missing enrollment and agent information.
- Enrolled and sold products and services via inbound phone calls, email and chat.
- Achieved established monthly goals.
- Provided accurate information by utilizing proper systems, department tools and product brochures.
Night Auditor
Microtel Hotel
08.2010 - 02.2018
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
Education
Medical Assistant -
ATI Career Training Center - Dallas
Dallas, TX06.2005
High School Diploma -
Longview High School
Longview, TX05.1999
Skills
- HR and Payroll
- Direct Sales
- National Account Management
- Market and Competitive Analysis
- Technical Integration
- Exceptional Multitasking Skills
- Goals and Performance
Timeline
Agent Supervisor
Charlie Mae's Event Center
02.2019 - Current
Agent Services Representative
Premier Transport Services
01.2018 - 11.2020
Night Auditor
Microtel Hotel
08.2010 - 02.2018
Medical Assistant -
ATI Career Training Center - Dallas
High School Diploma -
Longview High School
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