Charles Colwell
Jackpot,NV
Summary
Experienced with leading restaurant teams to achieve operational excellence and customer satisfaction. Utilizes strong organizational and leadership skills to manage diverse tasks and resolve conflicts. Track record of implementing effective cost-control measures and enhancing service quality.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Cactus petes casino
06.2021 - 07.2023
- Overseeing 3 restaurants - QSR/Fast-Casual/Full-Service Steakhouse
- Ordering, scheduling, and, payroll
- Supervision of up to 35 employees
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities
- Left with notice to finish home remodel to sell and relocate
General Manager
TA Petro DBA Dunkin Donut's
10.2018 - 06.2019
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Only left because I had to deal with personal issues
Sales Representative
Chapman Honda
05.2013 - 03.2015
Car Salesman
Thoroughbred Nissan
05.2012 - 05.2013
Customer Service Manager
Findley Chevrolet
01.2008 - 10.2011
Restaurant Manager and Part-Time General Manager
Wild West BBQ
01.2002 - 12.2007
- Accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Achieved restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
- Met restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Planned menus by consulting with chefs; estimates food costs and profits; adjusts menus
- Controlled costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation
- Avoids legal challenges by conforming to the regulations of the alcoholic beverage commission
Owner, Executive Chef, and Manager
Charlie's Family Restaurant
01.1997 - 10.2002
- Maximizes bar profitability by ensuring portion control; monitoring accuracy of charges
- Publicized the restaurant by designing and placing advertisements; inviting food editors to review the restaurant; contacting local, regional, and national magazines with feature ideas; encouraging local businesses to hold social events at the restaurant
- Maintained safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways
- Maintained ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Executive Chef and Restaurant Manager
Furnace Creek Inn and Ranch Resort
01.1995 - 01.1997
- Menu planning, scheduling for approximately 120 employees
- Managed inventory on a weekly basis, food cost analysis for 3 dining establishments that included a Coffee shop, a Steakhouse, and a Buffet
- Worked closely with the General Manager and the Food and Beverage Manager
- Scheduled and coordinated the work of chefs, cooks and other kitchen employees to assure that food preparation is economical and technically correct and within budgeted labor cost goals
- Approved the requisition of products and other necessary food supplies
- Ensured that high standards of sanitation, cleanliness and safety are maintained throughout all kitchen areas at all times
- Established controls to minimize food and supply waste and theft
- Safeguarded all food preparation employees by implementing training to increase their knowledge about safety, sanitation and accident prevention principles
- Developed standard recipes and techniques for food preparation and presentation which help to assure consistently high quality and to minimize food costs; exercises portion control for all items served and assists in establishing menu selling prices
- Prepared necessary data for applicable parts of the budget; projects annual food, labor and other costs and monitors actual financial results; takes corrective action as necessary to help assure that financial goals are met
- Attended food and beverage staff and management meetings
- Consults with the Food & Beverage Director about food production aspects of special events being planned
- Cooked or directly supervises the cooking of items that require skillful preparation
- Ensures proper staffing for maximum productivity and high standards of quality; controls food and payroll costs to achieve maximum profitability
Education
Diploma -
Apple Valley Senior High
Apple Valley, CASkills
- Pre-shift walk-through
- Talent development
- Guest relations
- Scheduling coordination
- Employee retention
- Labor management
- Cost control
- Food safety
Certification
- Driver's License
- Food Handler Certification
- ServSafe
- Bartender License
Assessments
- General manager (hospitality), Proficient, 07/01/20
- Supervisory skills: Motivating & assessing employees, Proficient, 10/01/20
- Sales skills, Proficient, 08/01/20
Personal Information
Willing To Relocate: Montana
Timeline
Restaurant General Manager
Cactus petes casino
06.2021 - 07.2023
General Manager
TA Petro DBA Dunkin Donut's
10.2018 - 06.2019
Sales Representative
Chapman Honda
05.2013 - 03.2015
Car Salesman
Thoroughbred Nissan
05.2012 - 05.2013
Customer Service Manager
Findley Chevrolet
01.2008 - 10.2011
Restaurant Manager and Part-Time General Manager
Wild West BBQ
01.2002 - 12.2007
Owner, Executive Chef, and Manager
Charlie's Family Restaurant
01.1997 - 10.2002
Executive Chef and Restaurant Manager
Furnace Creek Inn and Ranch Resort
01.1995 - 01.1997
- Driver's License
- Food Handler Certification
- ServSafe
- Bartender License
Diploma -
Apple Valley Senior High
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