Lemishima Brown
Atlanta,GA
Summary
A seasoned Housekeeper Supervisor with a proven track record at Hyatt Regency, I excel in elevating guest satisfaction through exceptional cleanliness and organization. Skilled in health and safety protocols and adept in leadership, I effectively manage and motivate teams to surpass standards, optimizing staff allocation to meet dynamic workload demands.
Overview
15
15
years of professional experience
Work History
Warehouse Trainer
Target Distribution
Hampton, GA
04.2022 - 11.2024
- Assessed participant engagement and adapted training modules to support group morale.
- Trained employees in identification and interpretation of operating calculations, item quantities and PPH.
- Interpreted and taught new hires to understand work orders, production figures and BOLs to inform adjustments for increased productivity.
- Boosted order accuracy rates through comprehensive instruction on proper picking, packing, and shipping protocols within the warehouse environment.
Warehouse Lead
DHL Supply Chain
Atlanta, GA
09.2020 - 01.2021
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
Supervisor
Steak N Shake
Atlanta, GA
07.2017 - 08.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Housekeeper Supervisor
Hyatt Regency
Atlanta, GA
07.2013 - 06.2016
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
Housekeeping Room Attendant
Marriott Marquis
Atlanta, GA
05.2010 - 06.2013
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
College Prep -
Fredrick Douglass High School
Atlanta, GA05.2006
Skills
- Health and safety
- Housekeeping
- Motivational skills
- Strong leadership
Timeline
Warehouse Trainer
Target Distribution
04.2022 - 11.2024
Warehouse Lead
DHL Supply Chain
09.2020 - 01.2021
Supervisor
Steak N Shake
07.2017 - 08.2019
Housekeeper Supervisor
Hyatt Regency
07.2013 - 06.2016
Housekeeping Room Attendant
Marriott Marquis
05.2010 - 06.2013
College Prep -
Fredrick Douglass High School