Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lemishima Brown

Atlanta,GA

Summary

A seasoned Housekeeper Supervisor with a proven track record at Hyatt Regency, I excel in elevating guest satisfaction through exceptional cleanliness and organization. Skilled in health and safety protocols and adept in leadership, I effectively manage and motivate teams to surpass standards, optimizing staff allocation to meet dynamic workload demands.

Overview

15
15
years of professional experience

Work History

Warehouse Trainer

Target Distribution
04.2022 - 11.2024
  • Assessed participant engagement and adapted training modules to support group morale.
  • Trained employees in identification and interpretation of operating calculations, item quantities and PPH.
  • Interpreted and taught new hires to understand work orders, production figures and BOLs to inform adjustments for increased productivity.
  • Boosted order accuracy rates through comprehensive instruction on proper picking, packing, and shipping protocols within the warehouse environment.

Warehouse Lead

DHL Supply Chain
09.2020 - 01.2021
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.

Supervisor

Steak N Shake
07.2017 - 08.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Housekeeper Supervisor

Hyatt Regency
07.2013 - 06.2016
  • Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
  • Managed team productivity and workflow to exceed quality standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Optimized resource utilization by effectively scheduling staff shifts according to workload demands.

Housekeeping Room Attendant

Marriott Marquis
05.2010 - 06.2013
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Education

College Prep -

Fredrick Douglass High School
Atlanta, GA
05.2006

Skills

  • Health and safety
  • Housekeeping
  • Motivational skills
  • Strong leadership

Timeline

Warehouse Trainer

Target Distribution
04.2022 - 11.2024

Warehouse Lead

DHL Supply Chain
09.2020 - 01.2021

Supervisor

Steak N Shake
07.2017 - 08.2019

Housekeeper Supervisor

Hyatt Regency
07.2013 - 06.2016

Housekeeping Room Attendant

Marriott Marquis
05.2010 - 06.2013

College Prep -

Fredrick Douglass High School

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Lemishima Brown