Lemiya Wilson-Dunbar
Oakland,CA
Summary
Trustworthy and empathetic worker that is well-versed in customer service. Proficient in connecting with customers and has the proven ability to maintain professionalism, patience, and efficiency as to minimize customer dissatisfaction.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2025
2025
years of professional experience
Work History
Switchboard Operator
Highland Hospital
08.2020 - 06.2024
- Answer incoming and outgoing calls to the organization and departments.
- Handles inter-organization and interdepartmental calls
- Look up patient and staff information
- Handle hospital overhead paging and paging of individuals through the paging system.
- Use two-way radios and emergency communications equipment.
- Act as receptionist, greeting and assisting callers by referring to sources of information, and responding to requests for factual information by consulting various available sources.
- Handle, distribute, and follow procedures for distribution and replacement of pagers.
Customer Service Representative
Minted
- Respond to all email and chat inquiries and/or concerns regarding orders
- Answer phone calls from customers and read through or create a profile that addresses the details of their order and resolve in a timely manner
- Use Salesforce properly in order to keep track of customer information and previous orders or concerns
- Called outside vendors to get status updates on orders and called shipping companies to process returns and exchanges
- Worked with graphic designers and artists to effectively fulfill customers’ desired designs
Warehouse Pantry Associate
Amazon
- Scan and Box all items for order
- Perform 6 sided check on all items
Receptionist/Secretary
Happy Lashes
- Schedule & cancel all appointments made.
- Greet all incoming and outgoing clients.
- Sanitized all stations and make sure the shop looks presentable at all times
- Answer all questions clients may have regarding services
- Took inventory of all supplies and restock items as needed
Daycare Assistant
So Precious Daycare
- Make sure all areas are clean and presentable at all times.
- Wash, dry, and fold all clothes and blankets.
- Keep all individual cubbies neat and organized
- Prepare all meals for the day (Breakfast, Lunch, and Dinner)
- Make sure all reading and homework is completed
Marketing Assistant
Seasonal Window Cleaning
- Schedule and cancel all appointments made
- Prospect for clients
- Bid buildings for inquiring customers
- Send out monthly newsletters & sale information to previous clients.
U.S. Airman
United States Air Force
- 05.2017
Education
High School Diploma -
Leadership Public Schools
Richmond, CAEsthetics - undefined
National Cosmetology Beauty School
Oakland, CA05.2018
Skills
- Adaptable, Communication, Listening, Conflict resolution, Microsoft Office, Customer service, Interpersonal skills, Salesforce, Scheduling, Inventory management, Cleaning, Food preparation, Order processing, Paging systems, Radio communication
LANGUAGES
English (Native), Spanish (Proficient).
Timeline
Switchboard Operator
Highland Hospital
08.2020 - 06.2024
Customer Service Representative
Minted
Warehouse Pantry Associate
Amazon
Receptionist/Secretary
Happy Lashes
Daycare Assistant
So Precious Daycare
U.S. Airman
United States Air Force
- 05.2017
Esthetics - undefined
National Cosmetology Beauty School
Marketing Assistant
Seasonal Window Cleaning
High School Diploma -
Leadership Public Schools
COURSES
U.S. Airman Training United States Air Force May 2017 - Aug 2017
Current Education
Carrington College- Medical Assisting and Administration- Currently in my 4th term