Lemore Johnson
Mapleshade
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
22
22
years of professional experience
Work History
TRACS Coordinator
New Jersey Housing Mortgage Finance Agency
01.2020 - Current
- Monitors TRACS Files received by HMFA and sent to HUD.
- Trouble shoots problems within the TRACS software system.
- Assist property managers/owners with resolving conflict within their software systems.
- Transmit tenant data to the Secure Connection and verify that the section 8 sites maintain their compliance percentage to ensure accurate monthly HAP payments.
- Attend workshops/meetings where updates and updated software programs are offered on new TRACS regulations.
- Monitored annual recertification's for Section 8/ 811 Housing Programs to enhance accessibility for residents.
- Developed training materials and conducted workshops for staff on processing Special Claims.
- Managed project timelines and ensured compliance with Federal HUD regulations.
- Analyzed program effectiveness and identified areas for process improvement.
- Streamlined communication between departments to improve operational efficiency.
- Mentored junior staff, fostering a collaborative work environment focused on professional growth.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns among team members.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
TRACS Specialist
New Jersey Housing Mortgage Finance Agency
01.2018 - 01.2020
- Received, Reviewed, Processed , all of Contract Administration Special Claims
- Drafted all of C.A. Special claims correspondence and monthly reports for directors’ signature.
- Reconciled and approved various Section 8 HUD vouchers.
- Maintained marketing efforts to ensure compliance with federal housing regulations.
- Implemented and adheres to Housing guidelines set forth by HUD.
- Functioned as a liaison between occupancy unit and their technical support team to resolve internal problems.
- Represented NJHMFA by participating as a speaker at the JAHMA 2019 conference.
- Evaluated existing policies, recommending improvements to enhance operational efficiency and client experience.
- Streamlined project delivery processes, reducing completion times significantly.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
Pediatric /Adult Emergency Dept. Unit Coordinator
Robert Wood Johnson University Hospital
01.2004 - 01.2019
- Trained Unit Coordinators on protocols, enhancing team proficiency in patient care.
- Supported nursing staff with vital signs monitoring and wound dressing changes.
- Created a list of local pharmacies with hours and directions for patient service.
- Recognized as Employee of the Month in Pediatric ED, June 2010.
- Notified caregivers and medical facilities daily regarding patient status.
- Maintained confidentiality of patient information under HIPAA regulations.
- Collaborated with leadership to design initiatives improving patient satisfaction scores.
- Input accurate patient records and physician identity for proper information routing.
- Developed schedules for unit clerks, improving resource allocation efficiency.
- Scheduled patient testing, handled lab specimens, and posted STAT results in records.
- Monitored office inventory, analyzing usage and requisitioning supplies.
- Provided support during high census or staffing shortages to ensure continuity of care.
- Prioritized safety for patients, staff, and visitors.
- Processed patient admissions, transfers, and discharges effectively.
- Answered calls to provide information and direct inquiries to staff.
- Assembled and maintained patient medical records related to care.
- Established communication with staff, physicians, and community organizations for quality care.
- Managed inventory to ensure timely procurement and reduce waste.
- Trained new staff on protocols fostering compliance and safety culture.
- Handled medical emergencies effectively, activating codes as per policy for prompt response.
- Ensured proper patient flow by managing admissions, transfers, and discharges accurately.
Project Assistant
New Jersey Housing Mortgage Finance Agency
01.2017 - 01.2018
- First project assistant chosen to represented Contract Administration at both the 2018 JAHMA Event and the 2018 Governors Conferences in Atlantic City.
- Promoted a collaborative work environment through open lines of communication with both internal team members and external partners.
- Reduced project delays by proactively identifying potential roadblocks and escalating issues as needed.
- Provided outstanding service to all parties involved with project, promoting effective and lasting business relationships.
- Coordinated meetings with all pertinent parties and set up remote calls using Teams.
- Photocopied, distributed and emailed documents to managers.
- Kept agency and client information confidential, adhering to data safety measures.
- Completed multiple tasks simultaneously to optimize project completion.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Handled administrative duties, filing, and errands.
- Strengthened working relationships between team members with effective collaboration on tasks and open communication channels.
- Increased project team effectiveness with implementation of new software updates.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Coordinated with vendors to ensure timely delivery of project materials, contributing to project efficiency.
- Scheduled and organized meetings between leadership and team members to discuss timeframes, new policies, guidelines, HUD regulations, schedules and conflicts.
- Boosted overall team effectiveness through diligent monitoring of task assignments and due dates.
Education
Bachelor of Arts - Liberal Arts
Thomas Edison State College
Trenton, NJ05-2026
Associate of Applied Science - Health Science
Middlesex County College
Edison, NJ05.2007
Skills
- Effective multitasking
- Operational leadership in administration
- Service excellence
- Collaborative decision-making
- Project coordination
- Skilled in Microsoft Office tools
- Experienced in medical terminology
- Contract management
- Prioritization and scheduling
- Clear communication
- Clear and concise communication
- Collaborative team management
Certifications
Certified Occupancy Specialist
Fair Housing Certified
New Jersey Public Notary
Timeline
TRACS Coordinator
New Jersey Housing Mortgage Finance Agency
01.2020 - Current
TRACS Specialist
New Jersey Housing Mortgage Finance Agency
01.2018 - 01.2020
Project Assistant
New Jersey Housing Mortgage Finance Agency
01.2017 - 01.2018
Pediatric /Adult Emergency Dept. Unit Coordinator
Robert Wood Johnson University Hospital
01.2004 - 01.2019
Bachelor of Arts - Liberal Arts
Thomas Edison State College
Associate of Applied Science - Health Science
Middlesex County College
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