Lemuel Paval
Rocklin,CA
Summary
Enthusiastic student skilled in effective communication and customer service. Proficient in problem-solving and time management, and collaborating successfully with peers.
Overview
15
15
years of professional experience
Work History
Student
Sierra College
Rocklin
01.2024 - Current
- Conducted research and gathered information for class projects and presentations.
- Collaborated with peers on group assignments and study sessions.
- Developed time management strategies to balance coursework and extracurricular activities.
- Delivered engaging presentations to enhance understanding of subjects on current topics relevant to the curriculum.
- Prepared and delivered presentations on subject-specific topics.
Assistant
Flowers By Anda
Rocklin, CA
01.2017 - 11.2025
- Coordinated inventory management to ensure availability of fresh flowers and supplies.
- Managed daily order processing and ensured timely deliveries to clients.
- Supported customer service by addressing inquiries and providing product recommendations.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Collaborated with team members to maintain an organized workspace and clean environment.
- Developed positive relationships with internal customers through effective communication techniques.
- Assisted in the preparation of reports, presentations and correspondence.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Handled confidential information with discretion and integrity.
Service Advisor
Caliber Collision
Roseville, California
10.2014 - 06.2016
- Assisted customers with service inquiries and repair options
- Coordinated vehicle repairs with technicians and parts departments
- Managed appointment scheduling for customer consultations and service drop-offs
- Communicated repair status updates to customers throughout service process
- Ensured compliance with safety regulations and company policies during operations
- Maintained accurate records of customer interactions and service documentation
- Collaborated with team members to enhance workflow efficiency and customer satisfaction
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to shop standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Followed up with existing customers regarding past services performed on their vehicles.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Maintained records of customer interactions and transactions.
Cavalry Scout (19D)
U.S. Army Active Duty
Fort Carson, Colorado
06.2011 - 10.2014
- Conducted reconnaissance missions to gather intelligence on enemy positions in simulated combat scenerios.
- Operated and maintained various military vehicles and equipment.
- Coordinated with team members to ensure mission effectiveness and safety.
- Analyzed terrain to identify strategic advantages and obstacles.
- Communicated findings to command through detailed reports and briefings.
- Performed maintenance on vehicles and weapons systems to ensure proper operation during missions.
- Maintained communication with other units through radio transmissions or visual signals.
- Operated unmanned aerial vehicles to provide real-time data regarding terrain features or hostile activity.
- Operated targeting and firing systems following superior's orders.
- Relayed information using advanced onboard communications devices.
- Directed traffic during emergency and congested situations.
Education
Associate of Science - Computer Science
Sierra College
Rocklin, CA06-2027
Skills
- Punctuality and work ethic
- Time management
- Team collaboration
- Effective communication
- Customer service
- Problem solving
- Email and telephone etiquette
- Attention to detail
- Verbal and written communication
- Critical reflection
- Self-regulation
- Task initiative
- Safety procedures
- Fast learner
Timeline
Student
Sierra College
01.2024 - Current
Assistant
Flowers By Anda
01.2017 - 11.2025
Service Advisor
Caliber Collision
10.2014 - 06.2016
Cavalry Scout (19D)
U.S. Army Active Duty
06.2011 - 10.2014
Associate of Science - Computer Science
Sierra College