Len Henke
Sylva,NC
Summary
Experienced with quality management systems and continuous improvement methodologies. Utilizes data-driven decision-making to enhance product quality and operational efficiency. Track record of leading successful quality initiatives and fostering culture of excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Emergency Room RN and Surgical Services Circulator, PACU and Pre-Op RN
HCA Mission Healthcare, Angel Medical Center
05.2023 - Current
- 15 bed ED with 40,000 visits annually
- 2 bed OR suite, 1 Endo suite with 1,140 visits annually
- Staff RN
- Reduced patient anxiety and increased comfort with compassionate pre-operative communication and care.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Improved patient safety by adhering to infection control protocols and maintaining a clean work environment.
Contract Travel Nurse
AHS and Winston Staffing Agencies
01.2021 - 05.2023
- Manager, Charge Nurse, Staff Nurse
- Provided high-quality patient care across diverse healthcare settings.
- Collaborated with interdisciplinary teams to develop effective patient care plans.
- Administered medications and monitored patient responses to treatments.
- Educated patients and families on health management and discharge processes.
- Led quality improvement initiatives focused on enhancing service delivery and patient safety.
Manager, Emergency Department
HCA Mission Healthcare
02.2020 - 02.2021
- 95 Bed ER with 110,000 visits per year.
- Directed daily operations of emergency department, ensuring efficient patient flow and care delivery.
- Oversee department's daily operational excellence which includes daily adherence to proper productivity hours vs worked hours, aligning daily metrics with required daily and monthly metrics as set forth by HCA.
- Led efforts to achieve accreditation compliance, successfully meeting all regulatory requirements during routine audits.
- Administers, plans and evaluates the activities of the department to ensure quality patient care.
- Develops goals, participates in multidisciplinary QI teams, consult with staff, physicians and other departments as needed.
Administrative House Supervisor and Staff Nurse, Emergency Department
HCA Mission Healthcare
Franklin, NC
04.2016 - 03.2020
- Clinical, Operational and Administrative oversight for all departments in the absence of the Managers and Directors
- 20 Bed ER with 65,000 visits per year.
- Facilitated conflict resolution among staff members, promoting a collaborative and positive work environment.
- Provided direct and indirect patient care in the Emergency Department through the application of the nursing process, which includes assessment, planning, implementing and evaluating care rendered.
Travel Nurse, Erlanger Medical Center Emergency Department
Randstad Healthcare
08.2015 - 04.2016
- 50 Bed ER with 120,000 visits per year.
- Care of critically ill patients in a Level I Trauma Emergency Department.
- Demonstrated adaptability in rapidly adjusting to changing unit assignments, consistently maintaining high-quality care delivery across various clinical settings.
- Increased patient satisfaction by providing compassionate and timely nursing care to diverse populations.
Director, Emergency Department
Duke Lifepoint Harris Regional Hospital
Sylva, NC
03.2015 - 08.2015
- 15 Bed ER with 65,000 visits per year.
- Responsible for the safe, effective, and efficient delivery of nursing care for the Emergency Department patients. Provide appropriate structure to support safe care, quality improving activities to ensure high quality care and continuous improvement processes to ensure cost containment/reduction, encouraging staff development and insuring that staff competence is maintained at an acceptable level.
- Increased Operations Advisor (Productivity) report up to over 100% in the first 3 months on the job from the 70th to 80th percentile by effectively overseeing and managing personal time with regards to staffing matrix.
- Facilitated Chest Pain Accreditation.
- Facilitated development with system engineers, designers, and product manufacturers for a new state of the art Emergency Department.
- Increased HCAHPS scores by 20% by instilling into staff how to introduce themselves and explain procedures and delays. Introduced bedside reporting at shift change.
- Led cross-functional teams to develop and implement strategic initiatives.
Assistant Chief Nursing Officer
Nashville General Hospital
10.2013 - 03.2015
- 100 bed hospital with 10 direct reports.
- Maintain nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Provide administrative oversight of personnel, equipment, systems, and standards of business.
- Participation in the fiscal and operational responsibility and accountability for standards of care and service within the clinical areas/patient care units.
- Provide leadership for improving patient care, planning, staff performance, systems improvements, and teaching. Develop and evaluate of standards of care for identified patient populations.
- Participation in the focus and implementation of the organization's goals, priorities, and strategies – such as the Women's Unit remodel.
- Adjustments and data input as needed; Perform evaluations, assist in the development and revision of policy and procedures, and oversee the Education Department's processes and training structure.
Adjunct Faculty, College of Nursing – Graduate Level Assessment
Tennessee State University
01.2012 - 01.2015
- Teach assigned course: FNP Assessment.
- Provide each student with clear course expectations, evaluations and timeline through carefully written topical outlines and approved standardized syllabus.
- Suitably challenge, engage, serve and communicate with students to encourage their participation and learning while maintaining mutual value and respect.
- Uses appropriate technological options for online technologies and course-related software, including Websites, e-mail, and online discussions.
Charge Nurse, Emergency Department
Nashville General Hospital
05.2009 - 10.2013
- 35 bed ER with 54,000 visits per year.
- Supervise, manage, bed tracking, and facilitation of efficient throughput of patients in the Emergency Department.
- Liaison between Bed Management Coordinator, Floor Manager, and Emergency Department nurses.
- Resource for fellow nurses and patients.
- Performed daily monitor and equipment checks.
- Provided direct and indirect patient care in the Emergency Department through the application of the nursing process, included assessment, planning, implementing and evaluation.
- Oversaw daily operations in high-pressure emergency department environment.
Staff RN
Vanderbilt University Medical Center
08.2007 - 10.2008
- 75 Bed 120,000 visits per year.
- Care of critically ill patients in a Level I Trauma Emergency Department.
- Care of critically ill patients in a Level I Trauma Intensive Care Unit.
- Care of critically ill patients in Post Anesthesia Care Unit.
- Provided direct and indirect patient care in the Emergency Department through the application of the nursing process, which includes assessment, planning, implementing and evaluating care rendered.
- Magnet Recognized Hospital.
Education
Master of Business Administration - Healthcare Administration
University of North Carolina At Wilmington
Wilmington, NC05-2026
Masters of Science - Nursing
Tennessee State University
Nashville, TN01.2012
Bachelor of Science - Nursing
East Tennessee State University
Johnson City, TN01.2006
Skills
- Quality improvement
- Strong work ethic
- Professional development
- Process improvements
Certification
- RN-Registered Nurse RN# 159221, Current
- ACLS-Advanced Cardiovascular Life Support, Current
- PALS-Pediatric Advanced Life Support, Current
- BLS-Basic Life Support, Current
- CPI-Crisis Prevention Intervention, Current
- TNCC-Trauma Nurse Core Class, Current
- ATCN-Advanced Trauma Care for Nurses, Current
- ENPC-Emergency Nursing Pediatric Course
Timeline
Emergency Room RN and Surgical Services Circulator, PACU and Pre-Op RN
HCA Mission Healthcare, Angel Medical Center
05.2023 - Current
Contract Travel Nurse
AHS and Winston Staffing Agencies
01.2021 - 05.2023
Manager, Emergency Department
HCA Mission Healthcare
02.2020 - 02.2021
Administrative House Supervisor and Staff Nurse, Emergency Department
HCA Mission Healthcare
04.2016 - 03.2020
Travel Nurse, Erlanger Medical Center Emergency Department
Randstad Healthcare
08.2015 - 04.2016
Director, Emergency Department
Duke Lifepoint Harris Regional Hospital
03.2015 - 08.2015
Assistant Chief Nursing Officer
Nashville General Hospital
10.2013 - 03.2015
Adjunct Faculty, College of Nursing – Graduate Level Assessment
Tennessee State University
01.2012 - 01.2015
Charge Nurse, Emergency Department
Nashville General Hospital
05.2009 - 10.2013
Staff RN
Vanderbilt University Medical Center
08.2007 - 10.2008
Masters of Science - Nursing
Tennessee State University
Bachelor of Science - Nursing
East Tennessee State University
Master of Business Administration - Healthcare Administration
University of North Carolina At Wilmington