Leonard (Len) Holliman
Operations Management / Warehouse
Kelso,WA
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency. Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Operations Manager
Amazon DPD2
04.2021 - 04.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and maintained relationships with external vendors and suppliers. Delivery shipping partners.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Operations Manager, Customer Experience
Amazon DPD5
05.2020 - 04.2021
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Mentored team members in developing their skills and advancing their careers within the organization.
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
- Facilitated change management initiatives, ensuring smooth transitions during organizational restructuring efforts or process overhauls.
Shift Manager
Amazon DPD5
08.2019 - 05.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Customer Order Specialist
Amazon Prime Now
08.2015 - 09.2019
- Provided exceptional customer service, resolving issues promptly and professionally.
- Participated in process improvement initiatives, identifying opportunities for greater efficiency within the order management system.
- Contributed to a positive work environment by collaborating effectively with colleagues across departments.
- Coordinated closely with logistics partners to ensure timely delivery of shipments while minimizing costs.
- Maintained high levels of product knowledge, enabling efficient handling of customer inquiries and concerns.
- Assisted in training new Customer Order Specialists, sharing expertise and best practices for success in the role.
- Enhanced customer satisfaction by efficiently processing and managing orders in a timely manner.
- Provided support during peak periods, ensuring all customer orders were processed accurately and on-time despite increased workload demands.
- Reduced order errors through diligent review of product specifications before placing orders.
Assistant Shift Manager
Amazon DPD1
09.2016 - 08.2019
- Assisted in conducting interviews for prospective employees, contributing valuable input regarding candidate selection decisions based on individual strengths aligned with company goals.
- Mentored new hires during their initial training period ensuring they gain essential skills required for success in their roles.
- Provided support to General Manager in various administrative tasks such as reporting, budgeting, forecasting, and inventory management.
- Regularly communicated with team members regarding updates in company policies, promotions, or other relevant information, ensuring a well-informed and engaged workforce.
- Maintained strict adherence to company policies, safety regulations, and operational standards throughout all shifts supervised.
- Proactively identified potential bottlenecks in operations and implemented solutions to ensure smooth functioning of the business.
- Managed conflict resolution among staff members swiftly yet sensitively to maintain a harmonious work environment.
- Collaborated with other department leads to coordinate cross-functional initiatives and improve overall performance.
Retail Store Manager
Rite-Aid Pharmacy
05.2011 - 02.2015
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Education
High School Diploma -
Fair Grove
Fair Grove, MO06-1998
Certification - Microsoft 365 Certification
Continuous Education
Kelso, WA 06.2025 - Current
CPR / AED Certification - CPR
American Heart Association
Portland, OR 05.2024 - 05.2026
Skills
Operations management
Operational efficiency
Operations oversight
Performance monitoring
Goal setting
Inventory management
Staff management
Staff training
Employee relations and conflict resolution
Decision-making
Planning and implementation
Policies and procedures implementation
Employee motivation
Staff development
Maintaining compliance
Client relationships
Inventory control
Strategic planning
Process improvement
Schedule management
Performance management
Health and safety compliance
Regulatory compliance
Client relations
Quality assurance controls
Superb time management skills
Logistics management
Delegation
KPI tracking
Retail operations management
Work flow planning
Cost reduction
Business planning
Logistics oversight
Data management
Incidents management
Cross-functional collaboration
Risk management
Cross-functional communications
Complex problems analysis
Data analysis
Forecasting and scheduling
Performance reporting
Warehouse operations
Cost control
Performance evaluations
Timeline
Certification - Microsoft 365 Certification
Continuous Education
06.2025 - Current
CPR / AED Certification - CPR
American Heart Association
05.2024 - 05.2026
Operations Manager
Amazon DPD2
04.2021 - 04.2025
Operations Manager, Customer Experience
Amazon DPD5
05.2020 - 04.2021
Shift Manager
Amazon DPD5
08.2019 - 05.2020
Assistant Shift Manager
Amazon DPD1
09.2016 - 08.2019
Customer Order Specialist
Amazon Prime Now
08.2015 - 09.2019
Retail Store Manager
Rite-Aid Pharmacy
05.2011 - 02.2015
High School Diploma -
Fair Grove
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