Summary
Overview
Work History
Education
Skills
Timeline
Generic

Len Reynolds

Weirton

Summary

Dynamic Project Manager with a proven track record at Panhandle Cleaning & Restoration, excelling in claims investigation and customer service. Adept at delivering high-quality results through effective communication and critical thinking, consistently meeting project deadlines while enhancing team collaboration and client satisfaction. Recognized for improving operational efficiency and mitigating risks in complex projects.

Overview

2021
2021
years of professional experience

Work History

Project Manager

Panhandle Cleaning & Restoration
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Identified plans and resources required to meet project goals and objectives.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Managed projects from procurement to commission.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.

Property Adjuster

Erie Insurance
02.2015 - 04.2020
  • Participated actively in professional development opportunities such as conferences or seminars to stay informed about industry advancements.
  • Promoted a welcoming environment for diverse clientele, addressing their unique needs with respect and empathy.
  • Handled high-pressure situations calmly, managing emergency cases effectively and efficiently.
  • Evaluated property damage claims to determine coverage and settlement amounts.
  • Collaborated with clients to gather necessary documentation for claims processing.
  • Inspected properties to assess damages and identify potential fraud indicators.
  • Prepared detailed reports outlining findings and recommendations for claim resolutions.
  • Communicated effectively with insurance agents to ensure accurate claim handling.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Scoped and photographed properties for defects and damage.
  • Used Software to compile estimates for personal property and structure damage.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Developed effective techniques to mitigate losses.
  • Prepared sketch of floor plan and roofline and entered data into Software to develop line-by-line item costs of damages.
  • Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
  • Improved claim resolution times by efficiently managing a caseload of property claims.
  • Mitigated potential fraud by thoroughly investigating suspicious claims and collaborating with law enforcement when necessary.
  • Collaborated with contractors and other professionals to ensure accurate appraisals of damage costs for residential and commercial properties.
  • Provided exceptional customer service while navigating sensitive situations involving property loss or destruction due to natural disasters or accidents.
  • Expedited claim processing times through diligent file management, including thorough documentation of claim notes, photographs, and correspondence.
  • Demonstrated adaptability in handling a diverse range of property claims, from minor damage incidents to total loss situations.
  • Contributed to company growth by identifying opportunities for improvement in adjuster training programs or materials.
  • Ensured excellence in service delivery by adhering to strict quality control measures during all aspects of the claim process.
  • Maintained compliance with industry regulations by staying updated on changing laws and standards related to insurance adjusting.
  • Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
  • Examined claims forms and other records to determine insurance coverage.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.

Podiatrist

Family Foot Care
06.1989 - 02.2015
  • Diagnosed and treated various podiatric conditions, ensuring optimal patient care and satisfaction.
  • Developed individualized treatment plans based on comprehensive assessments of foot health.
  • Collaborated with multidisciplinary teams to provide holistic healthcare solutions for patients.
  • Educated patients on preventative care and proper foot hygiene to enhance overall foot health.
  • Led initiatives to enhance clinic operations, resulting in improved patient outcomes and experience.
  • Participated actively in professional development opportunities such as conferences or seminars to stay informed about industry advancements.
  • Established strong working relationships with referring physicians, facilitating seamless care transitions between providers.
  • Educated patients on proper foot care practices to prevent recurring issues and promote overall health.
  • Provided compassionate care to homebound patients through regular house calls delivering personalized attention tailored to individual circumstances.
  • Handled high-pressure situations calmly, managing emergency cases effectively and efficiently.
  • Improved patient outcomes by accurately diagnosing and treating various foot and ankle conditions.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans addressing multiple health concerns.
  • Developed customized orthotics to alleviate patients'' discomfort and improve mobility.
  • Spearheaded community outreach events promoting awareness of foot health practices and available services within the clinic.
  • Enhanced clinic efficiency with thorough documentation and timely communication amongst team members.
  • Increased patient satisfaction, utilizing advanced pain management techniques during treatments.
  • Implemented electronic medical records systems to reduce errors while enhancing information accessibility.
  • Performed surgical procedures for successful treatment of complex podiatric issues.
  • Performed surgery to treat conditions such as ingrown nails, tumors, cysts and abscesses.
  • Analyzed tests and screenings to develop effective treatment plans for patients.
  • Consulted patients to offer treatment options and foot care techniques to resolve issues and prevent future problems.
  • Prescribed treatment regimens using medications, physical therapy, orthotic devices or surgery.
  • Referred patients to endocrinology and rheumatology specialists, when observations and symptoms indicated systemic disorders.

Education

DPM - Podiatry

Ohio College of Podiatric Medicine
Cleveland, OH
05.1989

Baccalaureate - Biology

West Liberty University
West Liberty, WV
12.1984

Skills

  • Claims investigation
  • Estimating repair costs
  • Damage assessment
  • Property inspection
  • Policy interpretation
  • Insurance regulations
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Insurance policy knowledge
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Decision-making skills
  • Active listening

Timeline

Property Adjuster

Erie Insurance
02.2015 - 04.2020

Podiatrist

Family Foot Care
06.1989 - 02.2015

Project Manager

Panhandle Cleaning & Restoration

DPM - Podiatry

Ohio College of Podiatric Medicine

Baccalaureate - Biology

West Liberty University

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