Demonstrative Infrastructure Manager with extensive understanding of disaster recovery, business continuity and virtualization. Enthusiastic professional tasked with overseeing administration of user accounts.
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Infrastructure Project Manager
Catholic Health Partners
04.2012
Healthcare Infrastructure
Infrastructure projects
Contract to Dell to reduce backlog of issues
Tasked to manage a backlog of issues that consisted of hardware/software, replace data arrays, upgrade operating systems, network support, virus protection and software upgrades
Managed the rebuild of operating systems and reinstall Epic on all production servers
Required taking servers offline in a systematic way so production was not impact
Coordination of Microsoft support team, Epic support team, QA team validating rebuilt systems
Daily status meetings for managers to report on any difficulties that may have occurred
Managed a team to install new medical equipment at a Health center
Installation including network connections, migration to new data arrays, PC operating systems upgrade, remove or upgrade of vendor applications on user PCs
Required communications and negotiations with product vendor not wanting to finish the install, was convinced Hospital network could not manage the substantial amounts of data transactions correctly
Through daily communications with vendor and hospital network engineer convinced the vendor it was his hardware that was at fault, vendor repaired, and project was a success
Managed a project to upgrade a data storage array that impacted doctors, nurses, and other hospital functions
Communications with users and network engineers were able to reassure that they there would be able to function as normal when project is complete
Established a Change Management Board to review and approve production server changes
Lead the development of a change Management process for future updating production servers
Lead a team located at multiple locations, hospitals, clinics, and data centers.
Product Manager
Optum
11.2023 - 04.2024
Optum acquired a physician’s medical group, as Integration lead, I managed the workflows involved in integration of a medical group and the associated clinics into the Optum system
Project managed using Smartsheet and ServiceNow
Networking & Infrastructure –Work with internet vendor to do cabling to medical group facilities, rack diagrams, network diagrams, network firewall equipment, equipment installation, and cutover
Static devices – produce list of all medical group devices and applications, decision on what Optum will put on trusted network, conduct migration
Security – Monitor security in setting up trusted network for medical group to Optum
User laptops – Get end user count and distribute Optum laptops
Project planning accomplished using Smartsheet, Service request done using ServiceNow.
SR Project Manager
Oklahoma - Office of Management and Enterprise Service (OMES)
04.2022 - 07.2023
Project managed using Jira, ServiceNow, HP Project portfolio management and Planview
Manage project schedule, resources, budget and costs, status reports, risks, and issues, submit and manage service tickets
PowerPoint, SharePoint
Project uses waterfall methodology for planning and scheduling
Manage Projects in support of Disaster Recovery
Upgrade VMware virtualization Software NSXT to release 3.2.1
Install VMware Site Recovery Manager (SRM)
VLAN extensions to allow failover to DR system
Migrate firewalls from agency locations to data center
Developed project Statement of Work (SOW), Manage demand planning process
Managed project with vendor to move health data from agency datacenter to cloud AWS
Business Analysis using ServiceNow’s Strategic Portfolio Management (SPM)
Managed multiple projects at once, 5 – 20 on a team, in silo environment
Define project tasks and schedule
Define resources from multiple sources and assign them to project tasks
Create project cost based on hourly rate and assigned hours for resources
Balance project cost to SOW approved budget
Tracked and approved resource time and submitted expense reports
Updated burndown charts used to predict funds available to end of project
Generate project status reports and distribute them to corporate management.
Project Manager
Envision Physician Services
07.2021 - 01.2022
Contractor through APEX Systems to manage to manage IT projects with Envision
Project managed using Smartsheet, Microsoft Teams and ServiceNow
Infrastructure Management - Install, removal, or move of IT hardware for Envision facilities that are either new sites, relocation of a facility, or a closure
Participated in planning and development meetings as IT resources for adding new sites, creating a card in Trello for the network Engineer to work from, manage status of projects using Smartsheet
Infrastructure Management - New facility security access system – Manages a sub-project to have software and hardware in place prior to the vendor’s actual installation of the access system
Contact vendors to get license, serial numbers, and system requirements for the access system, secured vendor as an approved vendor, submit ServiceNow tickets to give vendor access rights to Envision system, manage backups, installs, database setup, data configuration and run cable
Migrate UltiPro to Salesforce to import Amsurg employee demographics
Business Management support – development of a requirements document, getting SOW from vendor and project budget approved, getting vendor onboard, synchronizing with vendor project manager so their developers can get information from Envision and Amsurg resource and
Create weekly status in Smartsheet, Microsoft Teams used for document storage.
Sr Project Manager
Bank of Oklahoma, Tulsa, Oklahoma
11.2019 - 10.2020
Managed IT projects for implementation of vendor-based products that deal with wealth management and small business loans
Project managed using Jira Kanban, Microsoft Office, and HP Project Portfolio Management
Managed the implementation of Software off the Shelf (SOS) Bloomberg Office Tools used to monitor markets and the performance of your portfolio in real time
Managed the implementation of Software off the Shelf (SOS) Liquiditybook application, which is a is a leading SaaS-based provider of buy- and sell-side trading solutions, including order management
Managed data migration activity to move banking loan information to new platform
Managed the development and implementation of web based small business lending application using the Bakerhill vendors software platform
Lead Agile daily sprints with both internal and vendor resources
Small business loan application project used agile Kanban methodology
Accountable for all budget tasks, tracked all invoices, tracked all labor cost, software, and hardware cost, submitted incremental funds request as needed, reported budget at monthly executive steering committee
Accountable for staffing requests and allocations for resources from multiple levels of business
Created project schedule, allocated resources to the schedule, kept project on schedule
Delivered all project documentation to the Design and Close Gate committee to get approvals to either continue the project or close the project as completed
Managed projects governance using HP Project Portfolio Management tool
Performed Business Analysis for tracking resources hours and financials using Planview.
Sr Delivery Manager, IT-Infrastructure Delivery Management
Express Scripts, St. Louis, Mo
01.2019 - 09.2019
Application development project, Infrastructure projects and Compliance Project
Project managed using Jira, Microsoft Office, and Project and ServiceNow
Managed the government mandated quarterly vulnerability scans using Tenable.io
Identify the resources required to resolve any issues
Managed the updates to company onboarding application to set up all new user accounts and login profiles
Participate in daily Scrum standup and monitor Jira Stories
Tracked stories on the Jira Kanban board identifying those stories that had further development blocked
Investigated the causes for a blocked story, set up communications between software developer and necessary resources to resolve issue
Meet with product manager and other departments to review stories and identify priorities
Manage an infrastructure project to do data migration
A corporation directive was for all data to be encrypted
Hardware has been set up with a vendor encryption solution
Identified a server that needed to be migrated
Created a list of all data on that specific hardware and the list of resources using that data
Notified the list of users when the hardware would be unavailable to them for data migration, this list would be between 100 and 200 users
Request specific resources to do the migration defining specific schedule, and tasks using ServiceNow application
Manage third shift team to do migration and update user profile to point to new encrypted data
Tasks verified and closed using ServiceNow application
This process continued until all data migrated.
Project Manager
Barnes Jewish Healthcare, St. Louis, Mo
01.2018 - 06.2018
Healthcare Infrastructure and Securities
Infrastructure projects
Project managed using ServiceNow, Microsoft Office, Excel
Managed the delivery of the 2017/2018 capital portfolio of projects
PIM) control, manage, and monitor the access privileges, (SIEM) for monitoring security incidents, (IPM) managed a network for any malicious activities, Firewall enhancements Network Access Control, ServiceNow, Operations upgrade, Encryption upgrade
Manage the upgrade of all PCs in the BJC network, this includes all hospitals, clinics, doctor offices and associated Washington University of St
Louis
Create a Microsoft Excel list of all PC users and their allocated hardware
Reduced list containing hundreds of names, to all PC with out-of-date security solutions
Identified PC that were no longer in use
Set up and delivered emails to each individual supplying them with a plan to replace their hardware with updated hardware or turn in of no longer used
Successfully resolved all out-of-date PCs.
Project Manager
Anheuser-Busch InBev, St. Louis, MO
01.2017 - 10.2017
IT Infrastructure
AB InBev project was to procure micro-breweries, my task was to create a playbook for the installation of InBev hardware at the micro-brewery site
I created a playbook used to define: Inventory of InBev hardware, servers, computers, printers, video conferencing, including cost
Define building locations for hardware installations
Identify resources doing the installation and a check list of completion dates
Create financial report of capital expense and operational expense for the hardware installation
Playbook was used in the evaluation at a new micro-brewery, playbook modified per actual implementation
Led and managed Data Center Transformation/Integration, doing a proof of concept for migration of data from the AB data center to the cloud using vendor software to emulate database access making the transition for user applications seamless
Using Microsoft Project, create a process plan WBS and schedule for data migration, UAT and implementation
Business Analysis - project documentation: SOW, project charter, scope, requirements, project management plan
Developed transition documentation to enable handoff of project to operations for project support and maintenance
Migrated corporate users from AT&T conference bridge to Skype Business
Managed networking team in the removal of IP phones.
Project Manager
Fifth Third Bank, Cincinnati, OH
02.2016 - 10.2016
IT Banking Internet Securities
Managed remediation of a large data backlog of internet security infrastructure projects
Managed multiple projects in support of the bank’s internet security with a cross-functional organization
Project managed using Microsoft Office, Microsoft Project, Microsoft Viso
Lead projects that include: Remapped network to detect vulnerabilities and created detailed layout in MS Visio
Enabled automated malware protection monitoring and reporting
Secured with projects keys and certificates used to prevent cyber-attacks
Facilitated endpoint protection systems to prevent phishing and other vulnerabilities
Monitored and executed Cyber data analytics
Created/ monitored using Microsoft Project, project schedule, WBS, time sheets, coordinate meetings as well as manager and executive manager status reporting
Managed creating and approvals for all aspect of the project: project charter, staffing matrix, requirements, risk reviews, architecture reviews, creation of DR plans and walkthrough, software/ hardware purchase, implementation, project closing which included the financial report.
Sr Project Manager
Toyota Motor Engineering and Manufacturing, Erlanger, KY
02.2015 - 02.2016
Infrastructure projects
IT Database migration Projects followed, SDLC and Agile methodologies
Project managed using Jira, Microsoft Office, Microsoft Project and SharePoint
Projects were in support of supply chain management tracking raw materials, invoices, defective parts delivered and delivery schedules
Managed database migration projects and new enhancement projects to support purchasing and supply engineering allocations
Managed the project to create a new business intelligent data using the company data warehouse to support purchasing and supply engineering
Performed Business Analysis activities and developed the data mappings for a Microsoft Access to Oracle data migration
Created project plans, upper-level management status reports, user requirements documents, schedule and facilitate meetings
Created SharePoint site for managing project documentation
Created Microsoft Project scheduled and resourced usage, integrating the schedules from matrix organization.
Project Manager
First Data Inc., Omaha, NE
08.2014 - 02.2015
Infrastructure projects
Credit card IT Infrastructure
Project managed using Microsoft Office, Microsoft Project, and Remedy
Managed multiple tasks with server builds, storage refresh, hardware cutovers, hardware installs and decommissioning
Led sever build task that included architecture diagrams, server data capture, and submission of Remedy ticket to start server build processes, firewall requirements and ticket creation to create firewalls
Server’s builds included multiple operating systems, implementation environments, databases, memory, storage, encryptions, and security software
Managed the enterprise risk and compliance for servers builds
Representative at implementation review board
Managed data center migration and implementation of new routing and switching
Represented project at change management board
Led bridge call to execute infrastructure changes
Created project plans, using Microsoft Project, for infrastructure tasks to build development, QA, and production servers
Clarity application used to create project WBS, baseline, resource allocations, log risk and issues, create timesheets for resources, run project reports
Monitored Remedy ticket progress and attended daily server build meeting to keep server build on schedule.
Project Manager
Devon Energy, Oklahoma City, OK
12.2013 - 06.2014
Application development project
Oil and Gas IT Software
Led the vendor in developing and implementation of dashboard applications for viewing business intelligent oil rig operations
Managed the dashboard application developed by offsite vendor using agile methodology
Managed vendor project that used daily scrum calls and weekly project reviews with business sponsors
Scrum’s task was assigned and managed using TFS
Managed the software development and implementation for business intelligent data cubes in Excel, and SQL Server Reporting Services (SSRS) reporting
Project developed using agile methodology
Project Results: Vendor software build offsite tested, implemented, user trained on time and on budget
Software upgrades to Business Intelligent applications, planned, developed and user evaluated and successfully implemented in the company software release cycles.
Project Manager
Express Scripts, St. Louis, MO
05.2013 - 01.2013
Application development project
Pharmaceutical IT
Managed software implementation to add new enhancements to support administering prescription drugs to patients
Project with a budget of over one million dollars
Software involved patient record, polypharmacy interrogation, patient drug notice, advisory and personal identifiable information (PII)
Project added new patient record reports, single sign on for client software, and software enhancements
Managed project with a combination of waterfall methodology to manage project and agile for software development
Facilitated team meetings with local and offshore resources
Followed the SDLC for planning, analysis, design, implementation, and testing
Lead a matrixed team of thirty to forty that included offshore developers
Software implementations completed under budget and ahead of schedule.
Education
Bachelor of Science - Mathematics
Washington University
St Louis, Missouri
Skills
Agile, Waterfall, & Kanban Frameworks
Office 365
Microsoft Visio, Project, SharePoint, Teams
ServiceNow
ServiceNow Strategic Portfolio Management (SPM)
HP Project
Planview
Portfolio Management (PPM)
Smartsheet
Trello
Jira
Certification
Project Management Professional (PMP) Certification
Timeline
Product Manager
Optum
11.2023 - 04.2024
SR Project Manager
Oklahoma - Office of Management and Enterprise Service (OMES)
04.2022 - 07.2023
Project Manager
Envision Physician Services
07.2021 - 01.2022
Sr Project Manager
Bank of Oklahoma, Tulsa, Oklahoma
11.2019 - 10.2020
Sr Delivery Manager, IT-Infrastructure Delivery Management
Express Scripts, St. Louis, Mo
01.2019 - 09.2019
Project Manager
Barnes Jewish Healthcare, St. Louis, Mo
01.2018 - 06.2018
Project Manager
Anheuser-Busch InBev, St. Louis, MO
01.2017 - 10.2017
Project Manager
Fifth Third Bank, Cincinnati, OH
02.2016 - 10.2016
Sr Project Manager
Toyota Motor Engineering and Manufacturing, Erlanger, KY
Senior Vice President, Corporate Strategy - Coding and Clinical Service Line at AGS HealthSenior Vice President, Corporate Strategy - Coding and Clinical Service Line at AGS Health