Lena Abercrombie
Garland,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Cashier
Whole Food Market
07.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Helping customers with signing up for discounts on groceries.
- Navigating customer to the Aisle that fits them best.
Server Trainer
BoomerJacks Bar and Grill
02.2023 - 07.2025
- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to enhance onboarding efficiency and consistency.
- Mentored staff in upselling techniques to improve guest experiences.
- Implemented feedback mechanisms to assess training effectiveness and server performance.
- Making sure guests feel welcomed and comfortable in the establishment.
- Although a fast pasted environment, always need to make sure that everything is according to standard and consistent.
Server
Pluckers Wing Bar
04.2021 - 06.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Manager
MC DONALD'S
04.2016 - 09.2020
- Provides leadership to crew and other managers during a shift to ensure great Quality Service.
- Perform a variety of tasks, such as planning for each shift, monitoring performance, taking action to ensure the team is meeting McDonald's standards, monitoring safety, security, and profitability, and communicating.
- Responsible for meeting targets and for helping their assigned Departments meet their goals.
- Onboarded new employees with training and new hire documentation.
Associate
Amazon
01.2020 - 05.2020
- Execute inventory strategies to optimize sales, turns, and inventory health
- Forecast and manage efficient inbound and outbound inventory flows and health, including forecasting, purchasing, and removing unproductive inventory
- Drive root cause analysis/reporting on operational issues, develop action plans and project manage improvements with the ability to manage multiple, competing priorities simultaneously
- Work with internal teams collaboratively, to help drive tools and process improvements that affect purchasing and procurement workflows, with emphasis on automating tasks that are currently performed manually.
Education
No Degree -
TARRANT COUNTY COLLEGE
828 W Hardwood Rd, Hurst, Tx 7605405.2024
High School Diploma -
L.D BELL HIGH SCHOOL
1601 Brown Trail, Hurst Tx, 7605405.2016
Skills
- Relationship Building
- Exceptional Customer Service
- Conflict Resolution
- Adaptive Team Leader
- Reliable and Confident
- Communication
- Cash Handling
- Organizational
- Excellent ability to coordinate multiple priorities
- Sales Expertise
Timeline
Cashier
Whole Food Market
07.2025 - Current
Server Trainer
BoomerJacks Bar and Grill
02.2023 - 07.2025
Server
Pluckers Wing Bar
04.2021 - 06.2022
Associate
Amazon
01.2020 - 05.2020
Manager
MC DONALD'S
04.2016 - 09.2020
No Degree -
TARRANT COUNTY COLLEGE
High School Diploma -
L.D BELL HIGH SCHOOL