Jonny Johnson
Vidor
Summary
Industrious administrative team member with proven organizational, time management, and multitasking abilities in settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes.
Overview
33
33
years of professional experience
Work History
Office Assistant
Home Furniture
Beaumont
11.2023 - Current
- Developed organizational filing systems for confidential customer records and reports.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
Supervisor
Burkes Outlet
Orange
10.2021 - 04.2025
- Ensured each customer receives outstanding service by greeting and acknowledging everyone, inquiring if any assistance is needed, listening to the needs of customers, maintaining solid product knowledge, and thanking them for shopping
- Maintained friendly and respectful decorum at all times toward customers, co-workers, vendors and all others
- Arrived to work station on time, appropriately groomed, dressed, and ready to work;
- Ensured accurate and efficient operation of the register; including cash management of the drawer throughout our shift, correct distribution of change and ensuring debit and credit are processed properly
- Greeted all customers, operate the cash register, and accurately record all sales
- Assisted in merchandising, such as stocking, pricing, keeping the store neat, clean, and maintained orderly appearance of check out area
- Communicated customer concerns and request to management
- Processed all customer sales transactions, tendering cash, credit, and open account information according to policy
- Verified cash balances at the beginning and end of each shift
- Helped sales desk with product returns and returning merchandise to stock as necessary or requested
- Maintained clean and orderly checkout areas
- Unloaded shipments from truck order
- Emptied all boxes by hanging and tagging all new clothes and made ready to go to the sales floor
- Worked closely with human resources to support employee management and organizational planning.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
Office Assistant
Pestco
Vidor
11.2019 - 09.2021
- Scheduled appointments and maintained and updated appointment calendars
- Heard and resolved complaints from customers or the public
- Filed and maintained records
- Received payment and recorded receipts for services
- Performed administrative support task duties such as filling account folders
- Scheduled technician's appointments by adding to their daily routes
- Called and confirmed appointments 2 days before
- Emailed businesses notices of technicians entering the complexes
Department Manager
MCDONALDS
Beaumont
11.2009 - 04.2015
- Managed a crew of more than 10 employees
- Made sure adequate money was on hand and available to distribute to registers as needed
- Filled customers specific orders; resolves customers questions and concerns
- Assisted staff in preparing area
- Logged off the system; maintained records of disposed food
- Ensured employees performed the necessary janitorial duties such as cleaning prep area
- Properly disposed /or stored remaining food items
- Gave excellent customer service
- Adhered to safety rules and guideline
Call Center Customer Service Representative
SPHERION STAFFING
Victoria
04.2005 - 12.2009
- Committed to addressing customer concerns with speed, accuracy and professionalism
- As a Customer Service agent I had to consistently meet and exceed productivity goals
- Troubleshoot issues to ensure customer satisfaction
- Versed in customer support in high call volume environments
- Superior computer skills and telephone etiquette
- Took payments on accounts
- Opened up new accounts for Sprint
- Activated new phones
- Call backs to ensure customer was highly satisfied
Assistant Manager
Bills Dollar Store
Goliad
05.2002 - 11.2005
- Manager adept at providing employees clear guidelines and targeted goals
- Practiced in customer relations, sales and inventory control
- Demonstrated skill in improving store operations, increasing top line sales, and reducing costs
- Followed store opening and closing procedures
- Administered training, development, and conflict resolution skills
- Ensured accurate money handling
- Maintained daily record of all transactions and generate reports for store manager
- Motivated sales employees to improve morale, performance, and store revenue
- Reorganized the sales floor to meet company demands
- Assisted with recruitment and training of new staff
- Addressed customer inquiries and resolved complaints
- Handled weekly schedules according to payroll policies
- Developed and implemented social media marketing plan to publicize sales and improve revenue
- Completed series of training sessions to advance from Assistant Manager to Store Manager before location closed
Restaurant Manager
Mazzios pizza
Beaumont
09.1992 - 04.2000
- Managed employees of 10 or more
- Made sure adequate money was on hand and available to distribute to registers as needed
- Filled customers specific orders; resolves customers questions and concerns
- Assisted staff in preparing area
- Logged off the system; maintained records of disposed food
- Ensured employees performed the necessary janitorial duties such as cleaning prep area
- Properly disposed /or stored remaining food items
- Gave excellent customer service
- Adhered to safety rules and guideline
Education
Associate - Education
Lamar Institute of Technology
Beaumont, TX05.2019
High school or equivalent -
Escambia High School
Pensacola, FLSkills
- Flash
- Internet Explorer
- PowerPoint
- Printers
- Billing
- Scheduling
- Bilingual
- Sales
- Training
- Excel
- Information processing
- Multi-line phone proficiency
- Bookkeeping
- Administrative Assistant
- Receptionist
- Data Entry
- Filing
- Accounting
- Outlook
- Microsoft Office
- Quickbooks
- Clerical
- Microsoft Word
- Organizational Skills
- Inventory
- MS Office
- Customer Service
- Word
- Sales Experience
- Spanish
- English
- Multilingual
- Management
- Supervising experience
- Custodial experience
- Administrative Experience
- Front Desk
- Clerical Experience
- Customer service
- Cash management
- Appointment scheduling
- Point-of-sale operation
- Data entry
- Inventory management
- Office organization
- Vendor relations
- Update records
- Database administration
- Presentation development
- Workflow management
- Expense reports
- Excel aptitude
Additional Information
Committed to professional growth and development., Ability to work in stressful situations., Committed to producing results above and beyond what is expected., Able to focus on specific tasks, keeping overall project goals in mind.
Languages
Excellent (Read, Write, Speak), Excellent (Read, Write, Speak)
Timeline
Office Assistant
Home Furniture
11.2023 - Current
Supervisor
Burkes Outlet
10.2021 - 04.2025
Office Assistant
Pestco
11.2019 - 09.2021
Department Manager
MCDONALDS
11.2009 - 04.2015
Call Center Customer Service Representative
SPHERION STAFFING
04.2005 - 12.2009
Assistant Manager
Bills Dollar Store
05.2002 - 11.2005
Restaurant Manager
Mazzios pizza
09.1992 - 04.2000
Associate - Education
Lamar Institute of Technology
High school or equivalent -
Escambia High School