Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lena Barber

Austell,GA

Summary

Customer service representative with 5+ years in various roles, looking for opportunities that offer professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Peachtree Immediate Care
Austell, GA
03.2022 - Current
  • Answered multi-line phone systems and transferred callers to the appropriate department or staff member.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out, and payments for billing.
  • Completed clerical duties and tasks for clinic administration.

Barista

Barista • Starbucks
Austell, GA
01.2021 - 03.2022
  • Making quality beverages, specialty hot drinks, preparing food orders, working the cash register, and cleaning and stocking the store in a timely but fast-paced manner
  • Maintaining business/client relationships through day to day sales
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Customer Service Representative

Target
Austell, GA
01.2019 - 01.2021
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Supervisor

Flags Over Georgia
Austell, GA
01.2016 - 01.2019
  • Oversaw employees and ensured the success and profitability of operations Six Flags offered such as games, attractions, rental locations, and guest services
  • Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Associate’s Degree -

Clayton State University
2020

HS Diploma - undefined

Wheeler High School
2018

Skills

  • Customer Service
  • Team Collaboration
  • Business Administration
  • POS System Operations
  • New Hire Training
  • Conflict Mediation
  • Ability to Adapt
  • Team Leadership

Timeline

Front Desk Receptionist

Peachtree Immediate Care
03.2022 - Current

Barista

Barista • Starbucks
01.2021 - 03.2022

Customer Service Representative

Target
01.2019 - 01.2021

Supervisor

Flags Over Georgia
01.2016 - 01.2019

Associate’s Degree -

Clayton State University

HS Diploma - undefined

Wheeler High School

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Lena Barber