LENA BAZY
Granada Hills,CA
Summary
Highly organized and detail-oriented professional with strong data entry skills and experience in maintaining accurate records. Skilled in using Microsoft Office Suite (Outlook, Word, and Excel) for data management and manipulation. Eager to leverage excellent time management and prioritization abilities to ensure efficient and error free data entry.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Buyer Specialist /Advertising Manager
City Outlet Clothing, INC
11.2021 - Current
- Developed advertising tactics and implemented new solutions for increased brand awareness
- Monitored product development and audience response to adapt marketing and promotion campaigns accordingly
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers
- Utilized e-mail, social media to highlight products and services
- Increased longevity of accounts by providing individualized customer service and developing relationships with account holders
- Attended customer meetings, trade shows and conferences as company representative
- Maintained account information accuracy by communicating frequently with salesmen and account executives
- Met with suppliers to assess changes and determine proper courses of action
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations
- Maintained complete documentation and records of all purchasing activities
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Store Manager
City Outlet Clothing, INC
04.2014 - 09.2016
- Scheduled and led weekly store meetings for 5 employees
- Opened and closed store, handled customer service issues, and oversaw cash control
- Attended Las Vegas show yearly for apparel buying selection
- Handled all marketing and advertising aspects of store
- Initiated changes to improve business, revising opening hours to ensure store can compete effectively
- Conducted store inventories once per quarter
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Spokes Person/Product Specialist
KIA Motors America
09.2011 - 05.2016
- Handled all customer relations issues in gracious manner and in accordance with company policies
- Educated customers about brand to incite excitement about company's mission and values
- Provided all product related information including transmission choices, colors available and product pricing
- Demonstrated excellent public relation skills, matchless communication etiquette and professional customer dealing
- Educated existing customers about new features in vehicles
- Maintained expert knowledge on various product features and analyzed opportunities for classified space Assessed customer needs and recommend best solutions
- Routinely answered customer questions regarding merchandise and pricing
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy resolving problems
- Generated leads and developed new accounts state-wide
- Arranged test drives for customers
- Attended training on product details yearly
- Filed daily reports based on client feedback regarding strengths and shortcomings of product and sent it to corporate.
Security Officer
IPC International Corporation
05.2011 - 06.2013
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
- Updated shift logs and produced daily reports to document security activities and specific incidents
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV
- Responded quickly to emergency situations to assess and deflect issues
- Rendered aid to injured and ill individuals and alerted paramedics for advanced support
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior
- Secured 20-30 doors daily in office and main building.
Security Officer
Valor Security Services Inc
05.2007 - 05.2011
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
- Acted quickly during emergency situations to reduce opportunity for damage and injury
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Reported suspicious activities and persons to law enforcement
- Conducted regular patrols of key areas to spot and control security concerns
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive
- Participated in staff meetings, special events and professional development activities
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to 20-30 emergencies weekly.
Education
Bachelor's Degree - Emergency Management & Homeland Security
01.2025
Associate of Science - Criminal Justice & Law Enforcement
Oakland Community College
Bloomfield Hills, MI01.2022
Skills
- Conscientious go-getter who is highly organized
- Dedicated, and committed to professionalism
- Create effective leadership and optimal business relationships
- Dependable, responsible contributor committed to excellence and success
- Loyal and dedicated manager with excellent work record
- Data Entry
- Microsoft Office Suite
- Dispatch
- Safety and Security
- Emergency Response
- Traffic Control
- Time Management
- Friendly, Positive Attitude
- Problem-Solving
- Dependable and Responsible
- File and Record Management
- Time Management Competencies
- Detail Oriented
Certification
- Licensed [Real Estate Agent, CA] - [2019]
- FEMA- Fundamentals of Emergency Management
- FEMA- National Response Framework, An Introduction
- FEMA- Introduction to Community Emergency Response Team (CERTs)
- FEMA- An Introduction to the National Incident Management System
Timeline
Buyer Specialist /Advertising Manager
City Outlet Clothing, INC
11.2021 - Current
Store Manager
City Outlet Clothing, INC
04.2014 - 09.2016
Spokes Person/Product Specialist
KIA Motors America
09.2011 - 05.2016
Security Officer
IPC International Corporation
05.2011 - 06.2013
Security Officer
Valor Security Services Inc
05.2007 - 05.2011
Bachelor's Degree - Emergency Management & Homeland Security
Associate of Science - Criminal Justice & Law Enforcement
Oakland Community College
- Licensed [Real Estate Agent, CA] - [2019]
- FEMA- Fundamentals of Emergency Management
- FEMA- National Response Framework, An Introduction
- FEMA- Introduction to Community Emergency Response Team (CERTs)
- FEMA- An Introduction to the National Incident Management System
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