Helena Begaye
Page,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
La Quinta Inn & Suites
02.2024 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Trained and mentored new staff on cleaning and safety protocols.
- Increased employee performance through effective supervision and training.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeping Room Attendant
Crescent Hotel
08.2023 - 01.2024
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Streamlined communication with colleagues through effective use of mobile devices and software applications specific to housekeeping operations.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Made recommendations for improvements in processes or procedures based on personal observations and feedback from guests.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeping Supervisor
La Quinta Inn & Suites
08.2016 - 10.2019
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed strong relationships with other departments, fostering collaboration and cooperation across all hotel operations.
- Promoted a positive work environment by recognizing outstanding team member performance regularly.
- Facilitated open team communication by holding regular meetings to discuss performance goals, challenges, and potential solutions.
Cake Decorator
Walmart
06.2015 - 07.2016
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Actively sought feedback from customers, incorporating suggestions for improvement into future projects to continually enhance the quality of service provided.
- Packaged and priced each product according to company pricing procedures.
- Managed display cases to verify freshness and attractiveness of products.
- Prepared dough for variety of breads.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Decorated cakes, cupcakes and other pastries according to customer requests.
Sandwich Artist
Subway
07.2014 - 05.2015
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Greeted guests, promoted specials, and took orders.
Education
High School Diploma -
Tse'yaato' High School
Page, AZ05.2015
Skills
- Teamwork abilities
- Customer service
- Attention to detail
- Chemical handling
- Restocking supplies
- Housekeeping
- Food Safety
- Bakery Opening and Closing Duties
- Cake order Taking
- Money Handling
- Food Preparation Standards
Timeline
Housekeeping Supervisor
La Quinta Inn & Suites
02.2024 - Current
Housekeeping Room Attendant
Crescent Hotel
08.2023 - 01.2024
Housekeeping Supervisor
La Quinta Inn & Suites
08.2016 - 10.2019
Cake Decorator
Walmart
06.2015 - 07.2016
Sandwich Artist
Subway
07.2014 - 05.2015
High School Diploma -
Tse'yaato' High School
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