Lena Belden
Rose City,MI
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
South Higgins Lake State Park Store
03.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Cleaning Technician
Charlton Heston Academy
01.2021 - 03.2023
- Delivered quality customer service to address urgent needs and cleaning requests.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Provided assistance to other staff members with cleaning of difficult areas.
Education
High School Diploma -
Charlton Heston Academy High School
Saint Helen, MI05.2023
Skills
- Restocking Processes
- Manage Operations
- Suggestive Selling
- Staff Management
- Food Safety and Sanitation
- Policy Development and Enforcement
- Inventory Tracking and Management
- POS Inventory System Operation
Timeline
Assistant General Manager
South Higgins Lake State Park Store
03.2023 - Current
Cleaning Technician
Charlton Heston Academy
01.2021 - 03.2023
High School Diploma -
Charlton Heston Academy High School
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