Lena Blair
Coshocton,OH
Summary
Responsible candidate eager to leverage knowledge of accounting principles and financial regulations. Skilled in Microsoft Excel with keen eye for accuracy. Proficient in data entry, invoice processing and reconciling accounts.
Overview
19
19
years of professional experience
Work History
Bookkeeper
Uncreative Mommy
03.2009 - 01.2018
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Maintained and processed invoices, deposits, and money logs.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Data Entry Specialist
AIT/American Sheetmetal
05.2006 - 04.2007
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
Billing Specialist
IKON Office Solutions
07.2003 - 11.2003
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Accounts Payable
Honeywell (Resource Management International)
06.2002 - 01.2003
- Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
- Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
- Enhanced vendor relationships through timely payments and clear communication channels.
Patient Service Representative
Southwest Dental Group
06.2001 - 11.2001
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
Customer Service Manager
Office Depot
11.1998 - 07.2000
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Associate of Applied Science - Criminal Justice
Remington College
07.2005
Business Technology Specialists Degree - Business
Arizona Institute of Business And Technology
01.1999
Skills
- Accounts Receivable
- Accounts Payable
- Account Reconciliation
- Data inputting
- Time tracking
- Tax Preparation
Timeline
Bookkeeper
Uncreative Mommy
03.2009 - 01.2018
Data Entry Specialist
AIT/American Sheetmetal
05.2006 - 04.2007
Billing Specialist
IKON Office Solutions
07.2003 - 11.2003
Accounts Payable
Honeywell (Resource Management International)
06.2002 - 01.2003
Patient Service Representative
Southwest Dental Group
06.2001 - 11.2001
Customer Service Manager
Office Depot
11.1998 - 07.2000
Associate of Applied Science - Criminal Justice
Remington College
Business Technology Specialists Degree - Business
Arizona Institute of Business And Technology
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