Hi, I’m
Lena Camara
Brown Deer,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Ability to remain calm and level-headed in many situations. Demonstrate IT skills for using computerized check in systems.
Overview
11
years of professional experience
Work History
Kwik Trip
GUEST SERVICE AND TRUCK LOADER
2023.01 - Current (1 year & 8 months)
Job overview
- Efficiently loaded and unloaded trucks with attention to detail and safety protocols
- Collaborated with 5 team members to ensure a smooth and accurate loading and unloading process
- Demonstrated strong work ethic and reliability in fast-paced guest service and truck-loading environments
- Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.
- Adhered to stacking guidelines to support merchandise integrity and personnel safety
- Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment
- Loaded and strapped shipments into place on trucks.
- Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
- Counted, sorted, or weighed incoming articles to verify receipt of items on requisition or invoices
- Loaded materials and products into dedicated package processing equipment
Beautiful Languages Childcare
LICENSED FAMILY CHILDCARE PROVIDER
2019.10 - Current (4 years & 11 months)
Job overview
- Prepared developmentally appropriate learning activities to encourage Implemented plans with ample outdoor and other types of group play for healthy development
- Developed and implemented an age-appropriate curriculum for children aged 6 weeks to 13 years old, promoting educational growth
- Maintained a safe and nurturing environment, ensuring children's wellbeing
- Collaborated with parents to address behavioral challenges and establish consistent routines
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Created an inclusive atmosphere by respecting cultural diversity and addressing specific needs about language barriers or special considerations among children under care.
Amazon
WAREHOUSE WORKER
2020.11 - 2022.03 (1 year & 4 months)
Job overview
- Loaded materials and products into dedicated package processing equipment
- Inspected and measured tools and equipment for defects and reported damage or wear to supervisors
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, and storage yards.
- Loaded, unloaded, and moved material up to 70 lbs to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Scarvaci Florist & Gift Shoppe
Seasonal Customer Service
2015.02 - 2019.03 (4 years & 1 month)
Job overview
- Managed approximately 25 inbound calls, emails, and faxes per day from customers while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Enhanced customer experiences by providing timely and accurate information on products and services.
Crescent learning center
CHILDCARE CENTER DIRECTOR
2013.11 - 2018.11 (5 years)
Job overview
- Led team of educators to deliver high-quality early childhood education programs
- Developed and implemented policies to ensure safety and compliance in the childcare center
- Oversaw budgeting, enrollment, and staff training in a busy childcare center environment
- Collaborated with more than 90 families to create a nurturing and supportive childcare center community.
- Reduced staff turnover rate by cultivating a positive work environment through team-building activities and open communication channels.
- Maintained accurate record-keeping systems to track student progress, attendance, health information, and other pertinent data efficiently.
- Oversaw compliance with state licensing regulations, maintaining up-to-date knowledge of requirements and addressing any areas needing improvement promptly.
- Coordinated special events such as holiday celebrations or parent-teacher conferences, fostering community engagement among families in the program.
Education
University of Western Ontario , London, Ontario
MASTER OF ARTS from COMMUNICATION ARTS
10.2005
Skills
- Goal Driven
- Effective Communication
- Lift heavy load
- Computer
- Problem Solving
- French Fluency
- Empathy Display
- Patience Maintenance
- Call center experience
- Time management abilities
- Self Motivation
- Teamwork and Collaboration
- Computer Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
Certification
- Licensed childcare
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionPaid time offTeam Building / Company Retreats401k matchStock Options / Equity / Profit SharingPaid sick leaveHealthcare benefitsLanguages
French
Bilingual or Proficient (C2)
Wolof
Bilingual or Proficient (C2)
Interests
Mentoring
Timeline
GUEST SERVICE AND TRUCK LOADER
Kwik Trip
2023.01 - Current (1 year & 8 months)
WAREHOUSE WORKER
Amazon
2020.11 - 2022.03 (1 year & 4 months)
LICENSED FAMILY CHILDCARE PROVIDER
Beautiful Languages Childcare
2019.10 - Current (4 years & 11 months)
Seasonal Customer Service
Scarvaci Florist & Gift Shoppe
2015.02 - 2019.03 (4 years & 1 month)
CHILDCARE CENTER DIRECTOR
Crescent learning center
2013.11 - 2018.11 (5 years)
University of Western Ontario
MASTER OF ARTS from COMMUNICATION ARTS
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