Lena Cano Flores
CNA/Unit Clerk
Arvada,CO
Summary
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Denver Regional Rehabilitation Hospital
06.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
CNA/Nursing Unit Clerk
Denver Regional Rehabilitation Hospital
07.2022 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
CNA
Vibra Hospital of Denver
07.2022 - 07.2023
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Delivered high-quality care to SNF patients in hospital facility.
CNA/Unit Clerk
Lutheran Hospital
03.2021 - 06.2022
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
CNA/Unit Clerk
Denver Health Medical Center
09.2020 - 03.2021
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
CNA
Mapleton Care Center
01.2016 - 09.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Delivered high-quality care to nursing home patients in hospital facility.
Education
Certificate - CNA
Emily Griffith Technical College
Denver, COBachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT02-2030
Skills
- Customer service
- Data entry
- Computer skills
- Administrative support
- Office administration
- Microsoft Word
- Strong problem solver
- Critical thinking
- Scheduling
- Patient care
- Vital signs monitoring
- Basic life support
Accomplishments
- Achieved CNA of the month through effectively helping with patient duties and daily tasks.
- Received Clinical Ladder II for the years I put into patient care
- Moved up from CNA to Administrative Assistant in the company
Certification
- BLS from AHA
- Certified Nursing Assistant
- QMAP
Languages
English
Native or Bilingual
Polish
Professional Working
Spanish
Limited Working
Timeline
Administrative Assistant
Denver Regional Rehabilitation Hospital
06.2024 - Current
CNA/Nursing Unit Clerk
Denver Regional Rehabilitation Hospital
07.2022 - Current
CNA
Vibra Hospital of Denver
07.2022 - 07.2023
CNA/Unit Clerk
Lutheran Hospital
03.2021 - 06.2022
CNA/Unit Clerk
Denver Health Medical Center
09.2020 - 03.2021
CNA
Mapleton Care Center
01.2016 - 09.2020
Certificate - CNA
Emily Griffith Technical College
Bachelor of Science - Information Technology
Western Governors University
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