Lena Carter
Carson
Summary
Dynamic administrative professional with extensive experience at Kaiser Permanente, excelling in project management and regulatory compliance. Proven track record in enhancing operational efficiency and financial management, while fostering collaboration among teams. Skilled in data analysis and meeting planning, consistently delivering results that align with organizational goals.
Overview
28
28
years of professional experience
Work History
Administrative Specialist IV
Kaiser Permanente – South Bay Medical Center
Harbor City
07.2013 - Current
- Managed daily operations for Area Medical Director and Chief Nurse.
- Supervised Summer Youth Employment Program, overseeing 20 to 25 students annually.
- Coordinated event planning, including meeting arrangements and catering services.
- Partnered with administrative assistants to enhance workflow efficiencies.
- Supported multiple directors in various capacities, ensuring alignment on goals.
- Utilized Epic Health Connect and Onelink Financial Operations systems effectively.
- Assisted in managing conference room space and audiovisual equipment distribution.
- Acted as manager on duty at COVID testing site, fostering labor-management compliance.
Administrative Specialist II
Kaiser Permanente – Los Angeles Medical center
Los Angeles
01.2011 - 01.2013
- Repaired Ground Surveillance Rounds System, achieving 100 percent compliance for facility repairs and safety issues.
- Supported entire EHS department to maintain regulatory compliance standards.
- Operated within budget while ordering ergonomic equipment to meet workplace needs.
- Contributed insights during regular department meetings to enhance team collaboration.
Administrative Assistant
Aon Risk Insurance Services
Los Angeles
01.2008 - 01.2010
- Managed administrative functions for account specialist team to enhance operational efficiency.
- Produced and distributed reports to track performance metrics and outcomes.
- Processed insurance ID cards, endorsements, vehicle updates, and ordered loss runs timely.
- Scheduled meetings and appointments to optimize workflow and team collaboration.
- Handled customer service calls regarding insurance policies to resolve inquiries effectively.
Administrative Assistant
Yellow Freight/Roadway Express
Carson
01.2002 - 01.2008
- Oversaw daily administrative operations to enhance efficiency in dispatch office call center.
- Managed accounts payable to ensure financial accuracy and timely payments.
- Coordinated equipment repairs while adhering to budget constraints.
- Handled high volumes of calls in dispatch office, optimizing response times.
Executive Assistant
National Health Policy Forum
Washington
01.1999 - 01.2002
- Oversaw all administrative functions of executive office to ensure operational efficiency.
- Coordinated meetings and events, maintaining budget constraints and vendor relationships.
- Established new catering contacts and coordinated additional vendors within budget.
- Managed office supplies inventory, including fax, mail, printer, and copy machine operations.
- Processed accounts receivable and payable to maintain accurate financial records.
- Maintained meeting attendee database for effective communication and follow-up.
- Provided customer service by answering main line inquiries promptly and professionally.
- Trained support staff to enhance team capabilities and service delivery.
Employee Health Assistant
Highline Community Hospital
Tukwila
01.1997 - 01.1999
- Oversaw implementation of new Employee Health Medical Record System to enhance data management.
- Managed comprehensive database for all employee information, ensuring accuracy and security.
- Conducted random drug and alcohol testing, maintaining compliance with organizational policies.
- Reviewed and verified licensing status for hospital staff, ensuring adherence to regulations.
- Checked state board credentialing sites to confirm current physician licensure and identify complaints.
Education
MBA - Health Care Management
Capella University
Minnesota City, MN01-2026
BS - Health Care Management
Capella University
01.2019
Certified Meeting & Event Planner -
California State University, Long Beach
01.2004
Skills
- Project management and coordination
- Data analysis and reporting
- Regulatory compliance
- Financial management
- Meeting planning and execution
Timeline
Administrative Specialist IV
Kaiser Permanente – South Bay Medical Center
07.2013 - Current
Administrative Specialist II
Kaiser Permanente – Los Angeles Medical center
01.2011 - 01.2013
Administrative Assistant
Aon Risk Insurance Services
01.2008 - 01.2010
Administrative Assistant
Yellow Freight/Roadway Express
01.2002 - 01.2008
Executive Assistant
National Health Policy Forum
01.1999 - 01.2002
Employee Health Assistant
Highline Community Hospital
01.1997 - 01.1999
MBA - Health Care Management
Capella University
BS - Health Care Management
Capella University
Certified Meeting & Event Planner -
California State University, Long Beach
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