Lena Conry
Pittsburgh,PA
Summary
Results driven and self motivated customer service manager with over 5 years' experience in technology and finance industries. Focused in increasing sales and revenue, and developing client on boarding processes. Posses strong interpersonal, excellent communication skills, problem solving skills. Focused on building fantastic customer relationships, working to identify their needs, and quickly resolve issues and make sure business needs are met.
Overview
8
8
years of professional experience
1
1
Certification
Work History
VP, Mortgage Lending Officer
Brentwood Bank
03.2024 - 06.2024
- Established , developed and maintained client referral relationships with realtors, financial advisors, builders, and attorneys to continue to grow and maintain pipeline
- Ensure clients are protected by offering appropriate mortgage products within federal and state guidelines
- 33% to goal with fiscal year ending in April 2025
Home Loan Assistant
Churchill Mortgage Corporation
09.2023 - 12.2023
- Engage in marketing, promotion and business development activities in support of sales, including calling on real estate agents and brokers, financial advisors and other potential referral sources
- Provide applicants with available options pertaining to their mortgage loan needs
- Manage, qualified and closed 10-15 active loans per month
Mortgage Loan Officer
KeyBank National Association
10.2022 - 09.2023
- Manage $500,000+ monthly revenue from company provided leads and/or self sourced leads through realtor relationships
- Build positive client relationships and resolve all problems throughout application processes after analyzing potential risks and benefits for each loan application
- Seek prospective opportunities to retain and/or develop new clients
- Participated in industry events and conferences to build relationships and gain market intelligence
- Processed loan applications and monitored progress from start to finish
Loan Officer Assistant
KeyBank National Association
01.2022 - 10.2022
- Assisted loan officers in managing portfolio by requesting/gathering information and working with exceptions
- Providing technical advice, guidance, and credit counseling to loan applicants and borrowers
- Analyzing customer's credit and financial scenario, determining appropriate loan product(s), and obtaining accurate AUS findings
- Provide new lead call backs within 20 minutes and maintain 35% conversion rate from lead to appointment
Senior Sales Executive
Konica Minolta Business Solutions
04.2018 - 01.2022
- Preformed quarterly business reviews with existing clients
- Exceeded retention and growth goals by 46% in fiscal year 2019
- President's Club Winner Fiscal Year 2019 at 148% to plan YTD
- Developed sales tracking methods and managed analytics to determine pricing and profitability strategies
- Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals
Account Executive
Konica Minolta Business Solutions
10.2016 - 04.2018
- Built and strengthened relationships with new and existing franchise owners
- Leveraged CRM to collect, organize and manage sales data and customer information.
- President's Club Winner Fiscal Year 2017 at 112% to plan YTD
- Executed successful sales strategies to maintain retention business
- Built new client relationships to grow new business for future pipeline
Education
Bachelor of Science - Liberal Arts And General Studies
Slippery Rock University of Pennsylvania
Slippery Rock, PA05.2017
Skills
- Customer Relationship Management
- B2B Sales
- Client Satisfaction & Retention
- Risk Management
- Communication Skills
- Client Service Optimization
- Sales CRM Systems
- Pipeline Management
- Federal Lending Regulations
- FHA Guidelines
- Closing Procedures
- Microsoft Office
Certification
Active NMLS License #2299797
Timeline
VP, Mortgage Lending Officer
Brentwood Bank
03.2024 - 06.2024
Home Loan Assistant
Churchill Mortgage Corporation
09.2023 - 12.2023
Mortgage Loan Officer
KeyBank National Association
10.2022 - 09.2023
Loan Officer Assistant
KeyBank National Association
01.2022 - 10.2022
Senior Sales Executive
Konica Minolta Business Solutions
04.2018 - 01.2022
Account Executive
Konica Minolta Business Solutions
10.2016 - 04.2018
Bachelor of Science - Liberal Arts And General Studies
Slippery Rock University of Pennsylvania
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